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Resolved PowerBuilder 2017 Install bombs on install

  1. Issue
0
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  1. Richard Donagrandi
    Richard Donagrandi
  2. PowerBuilder
  3. Monday, 3 July 2017 17:13 PM UTC

I'm on Windows 7 Pro.  I'm getting the following bombs attempting to run the install (YES, I ran the install as administrator!) -- no files get installed to my computer:

 

 

Unable to install the paid version of Powerbuilder...
Using PB12.5 classic/PB2017 to send data to a webs...
Responses (2)
Appeon Support Team
Appeon Support Team Accepted Answer Pending Moderation
  1. Tuesday, 4 July 2017 09:36 AM UTC
  2. PowerBuilder
  3. # 1

Hi Richard, 

Please provide information below to us for more study, thanks.

1.  Which version of PB is installed: Cloud, Standard or Universal?

2. Please clear Temp directory and restart computer, then install again to check there is still the issue. If yes, please try to download another version (Cloud, Standard or Universal).

3. Please try to install InfoMaker or PowerServer to check if they are installed successfully.

4. Please try to install PB on other computer to check there is still the same issue.

5. Please provide the System Log & Application log.

6. please provide the Appeon Install log file PB_2017_Install.txt & PB_2017_comm.txt.

  Appepn Install log on below directories:

C:\windows\System32\ AppeonInstallLog 

C:\Windows\SysWOW64\AppeonInstallLog

​

Regards,

Appeon Support Team

Comment
Richard Donagrandi
  1. Richard Donagrandi
  2. Wednesday, 5 July 2017 15:46 PM UTC
1. Universal.



2. Will try, but if you read the error message, a file is missing from the .CAB ... There's nothing wrong with the computer.



-------------------------------------------



PB_2017_comm.txt:



7-3-2017 12:00:05  Install begin:

  Target OS: Windows 7 32-bit

  OS version: 6.1



-------------------------------------------------------



PB_2017_Install.txt:



7-3-2017 12:00:58  Install begin:

  Target OS: Windows 7 32-bit

  OS version: 6.1

7-3-2017 12:00:58  InitRefCount4Libsybunic(): sgPBSharedDir is null, returned.

7-3-2017 12:00:58  CheckRequirements(): bOSX64=0

7-3-2017 12:00:58  CheckForIE5(): sgIEPath=C:\Program Files\Internet Explorer\IEXPLORE.EXE

7-3-2017 12:00:58  SetupInstall(): begin ...

7-3-2017 12:00:58  SetupInstall(): sgDir=C:\Program Files\Appeon

7-3-2017 12:00:58  SetupInstall(): @PRODUCT_NAME=PowerBuilder

7-3-2017 12:00:58  SetupInstall(): end.

7-3-2017 12:00:58  DialogShowSdAskDestPath(): TARGETDIR=C:\Program Files\Appeon

7-3-2017 12:00:58  DialogShowSdAskSharedPath(): exec xcacls.vbs= C:\Users\Rick\AppData\Local\Temp\{FF00B~1\{FFCD2~1\xcacls.vbs C:\Users\Public\DOCUME~1\Appeon /T /E /G Users:RWED

7-3-2017 12:00:58  DialogShowSdAskSharedPath(): exec xcacls.vbs end

7-3-2017 12:00:58  DialogShowSdAskSharedPath(): function end:

    sgSharedDir=C:\Program Files\Appeon\Shared

7-3-2017 12:00:58  GetSelDBFileByUser(): selected ASA version=12, DemoDbFileNo=110

7-3-2017 12:00:58  Appeon_FeatureTree(): begin tree dlg

7-3-2017 12:01:36  Appeon_FeatureTree(): end tree dlg



7-3-2017 12:05:26  [Error:] Abort end.



7-3-2017 12:05:26  Install end.



----------------------------------------------------------------



 



 

  1. Helpful
Richard Donagrandi
  1. Richard Donagrandi
  2. Wednesday, 5 July 2017 17:22 PM UTC
I've tried all the above... The problem is that the file does not exist in your InstallShield .cab file.



I copied the Sybase/Shared/Powerbuilder/jdk1.6.0_24 directory into Appeon/Shared/Powerbuilder/  ... reran the installer, and the installer continued through the files. BUT then ran into another missing file:





  1. Helpful
There are no comments made yet.
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 5 July 2017 15:01 PM UTC
  2. PowerBuilder
  3. # 2

Hi Richard;

  Also if you have not tried  .... you might like to try running the installation as Administrator.

HTH

Regards ... Chris

Comment
Richard Donagrandi
  1. Richard Donagrandi
  2. Wednesday, 5 July 2017 15:40 PM UTC
As I stated, YES, I ran the install as administrator.

  1. Helpful
Richard Shakour
  1. Richard Shakour
  2. Monday, 6 November 2017 20:42 PM UTC
I am also getting this error on my Windows 7 PC.  I tried rebooting, taking ownership of the installation folder (enditre Program Files).  I ran as Administrator but nothing works.  I tried installing only minimal components and it still gives this error.

  1. Helpful
Richard Shakour
  1. Richard Shakour
  2. Monday, 6 November 2017 20:43 PM UTC








I am also getting this error on my Windows 7 PC.  I tried rebooting, taking ownership of the installation folder (enditre Program Files).  I ran as Administrator but nothing works.  I tried installing only minimal components and it still gives this error.









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