1. Oleg Falameev
  2. PowerBuilder
  3. Tuesday, 5 November 2019 10:17 AM UTC

Good afternoon.
 
We have some problems with the license.
Let me explain: we bought 5 PowerBulider licenses, and so on. the bank’s internal network does not have access to the Internet, we had no choice but to use an offline license. So one license (for me) was used, the product was successfully activated and everything worked, but due to the transition to windows 10, the OS was reloaded on my working computer (installed not as an update, but from the image)
As a result of which, I now do not have the opportunity to use my license, as there was no deactivation, but now I also do not have the opportunity to execute it. Help solve this problem.

 

 

Oleg Falameev Accepted Answer Pending Moderation
  1. Tuesday, 5 November 2019 11:30 AM UTC
  2. PowerBuilder
  3. # 1

Hi Miguel,

License activation was offline.

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  1. Miguel Leeuwe
  2. Tuesday, 5 November 2019 13:19 PM UTC
Okay, then ... if that's not possible to fix from the User Center, someone else should help you out.

I'll delete my answer so it stands our as "unAnswered" and you'll get help sooner.

Sorry!
  1. Helpful
  1. Miguel Leeuwe
  2. Tuesday, 5 November 2019 13:21 PM UTC
Or are you saying it's fixed now?

regards
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Oleg Falameev Accepted Answer Pending Moderation
  1. Tuesday, 5 November 2019 11:45 AM UTC
  2. PowerBuilder
  3. # 2

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Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 5 November 2019 16:03 PM UTC
  2. PowerBuilder
  3. # 3

On virtualized environment (e.g. VMWare) you can only use "online" license type.  Offline license type is not supported, which is why you do not see option.  If your virtualized environment does not have Internet connection, please contact license@appeon.com to see what workaround they can offer you.

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