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Resolved Need advice on PB 2017R3 crashing randomly with Windows 10

  1. Advice
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  1. Kevin Bell
    Kevin Bell
  2. PowerBuilder
  3. Wednesday, 19 September 2018 20:53 PM UTC

Machine: Dell i5 CPU, 64 bit, 16g ram, Windows 10

 

From the IDE I run our application, log in, open a couple of windows, inserts, updates, & deletes. Crashes after about 5-8 minutes. Just pops-up a windows stating "Appeon PowerBuilder 2017 R3 has stopped working"

 

  1. PowerBuilder (Appeon)
Calling SOAP service from Appeon Mobile (Unable to...
DB Connection Abends PowerBuilder 2017 Apps - ?Tra...
Responses (4)
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 19 September 2018 20:58 PM UTC
  2. PowerBuilder
  3. # 1

Please open a support ticket for this type of issue.  https://www.appeon.com/standardsupport/ Thanks!

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Kevin Bell
Kevin Bell Accepted Answer Pending Moderation
  1. Wednesday, 19 September 2018 21:13 PM UTC
  2. PowerBuilder
  3. # 2

Thanks for the quick response Armeen, ticket created.

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 19 September 2018 21:50 PM UTC
  2. PowerBuilder
  3. # 3

Hi Kevin;

   After updating to PB2017R3 did you...

  1. Perform a FULL Build?
  2. "Optimize" all your PBL's (repeat step#1 again)?
  3. If you are using the PFC - did you update the PFC libraries as well?

Regards .. Chris

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Kevin Bell
Kevin Bell Accepted Answer Pending Moderation
  1. Thursday, 20 September 2018 14:08 PM UTC
  2. PowerBuilder
  3. # 4

Chris, I followed your advise, but got the same issue again.

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 20 September 2018 14:46 PM UTC
Hi Kevin;

It was just a thought. Quite often, that procedure has fixed these type of App issues before. So I just wanted to make sure that you tried that first. I see that you have indicated that you opened a ticket for this issue. Hopefully, there is a crash dump to go with the failure. If not, then this could be a really hard one to isolate for the cause.



Just another side thought .. any changes to the DBMS side of the App? For example, a newer DB Client driver. I ask about this as a flaky DB driver can randomly bring down a PB App faster than falling space debris. Also, a mis matched PB run-time can do the same thing randomly.



Regards ... Chris
  1. Helpful
Kevin Bell
  1. Kevin Bell
  2. Thursday, 20 September 2018 14:50 PM UTC
Thanks Chris, it was an easy test, so no worries. As for DBMS side we are using the PB native ORA driver against our 11g Oracle database.
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