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Resolved iwarunner.html - Download failed. Error Code 35

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  1. Paul Murray
    Paul Murray
  2. PowerServer 2020 or older (Obsolete)
  3. Tuesday, 4 September 2018 15:16 PM UTC

Greetings All,

Generally users can use iwarunner.html in the URL to load the Appeon application.  But I have one or two users where they occasionally report that it does not work.

Can someone kindly offer a suggestion as to what might be wrong?

Thank you!!  Paul

 

PowerServer run in hosting/ PowerServer se ejecuta...
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Responses (4)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 4 September 2018 16:13 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Paul;

  Can you tell us ....

1) Version & build of PowerServer (PS)

2) Does this error happen all the time or is it intermittent

3) Any more information in the PS logs?

4) Any log/error information in the "C:\Users\%username%\AppData\Local\Appeon\Appeon IWA Runner" folder?

5) Have you tried reinstalling IWA Runner using ADMIN mode?

Regards ... Chris

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Paul Murray
  1. Paul Murray
  2. Tuesday, 4 September 2018 18:36 PM UTC
Thanks Chris. And sorry, I should know better...



1) PB 12.5 with Appeon 2016.

2) It appears to be intermittent and only affecting one of two people.

3/4) Logs:



DateTime PID Log

2018-08-31 11:49:58 3496 System has started up!

2018-08-31 11:49:59 3496 Parsing the URL address https://ap.xxx.com/rateenginelogs/

2018-08-31 11:49:59 3496 Executing the runtime environment detection.

2018-08-31 11:49:59 3496 Downloading the file rateenginelogs/iwa.xml

2018-08-31 11:49:59 3496 Download failed. Error Code: 35

2018-08-31 11:56:07 3496 System has exited!





DateTime PID Log

2018-09-03 13:20:29 10732 System has started up!

2018-09-03 13:20:30 10732 Parsing the URL address https://ap.xxx.com/rateenginelogs/

2018-09-03 13:20:30 10732 Executing the runtime environment detection.

2018-09-03 13:20:30 10732 Downloading the file rateenginelogs/iwa.xml

2018-09-03 13:20:31 10732 Download failed. Error Code: 35

2018-09-03 13:20:39 10732 System has exited!

2018-09-03 13:32:27 11120 System has started up!

2018-09-03 13:32:28 11120 Parsing the URL address https://ap.xxx.com/rateenginelogs/

2018-09-03 13:32:28 11120 Executing the runtime environment detection.

2018-09-03 13:32:28 11120 Downloading the file rateenginelogs/iwa.xml

2018-09-03 13:32:28 11120 Download failed. Error Code: 35

2018-09-03 13:35:02 11120 System has exited!





DateTime PID Log

2018-09-04 16:56:12 12140 System has started up!

2018-09-04 16:56:12 12140 Parsing the URL address https://ap.xxx.com/rateenginelogs/

2018-09-04 16:56:12 12140 Executing the runtime environment detection.

2018-09-04 16:56:13 12140 Downloading the file rateenginelogs/iwa.xml

2018-09-04 16:56:14 12140 Download failed. Error Code: 35

2018-09-04 16:56:12 10992 System has started up!

2018-09-04 16:56:13 10992 Parsing the URL address https://ap.xxx.com/rateenginelogs/

2018-09-04 16:56:13 10992 Executing the runtime environment detection.

2018-09-04 16:56:13 10992 Downloading the file rateenginelogs/iwa.xml

2018-09-04 16:56:14 10992 Download failed. Error Code: 35

2018-09-04 16:56:35 10992 System has exited!

2018-09-04 16:56:44 12140 System has exited!



5) Not sure how to re-install IWA Runner using Admin mode...

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 4 September 2018 19:53 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2
 
Hi Paul;

If its "intermittent" then #5 would not apply.

Any log file in the user's IWA PC folder (C:\Users\%username%\AppData\Local\Appeon\Appeon IWA Runner\log )?

Regards ... Chris
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Paul Murray
Paul Murray Accepted Answer Pending Moderation
  1. Tuesday, 4 September 2018 19:56 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 3

Thank you, Chris!!

The logs came from the user's path to the same location.

Paul

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Tuesday, 4 September 2018 20:06 PM UTC
Thought: What is the time-out period in IIS set to?
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Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 5 September 2018 00:42 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 4

Hi Paul,

Are these users are using proxy servers? Please refer to the article below to configure the proxy for IWA. And please test to run application on IE.

https://www.appeon.com/support/documents/appeon_online_help/2016/appeon_developer_user_guide/ch07s03s03.html#d0e8579

Regards,
ZhaoKai

Comment
Paul Murray
  1. Paul Murray
  2. Thursday, 6 September 2018 16:03 PM UTC
Thanks Zhoa,



One of our team members resolved the issue as follows...



Paul



"Hi Paul



The issue is that the Browsers on Eddie’s are working on Windows 7 and that for some reason blocking the Downloads of the Active X Control which it needs to run the App.



I manually installed the Active X needed for the app – And it at the moment can run only through the IE."
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Paul Murray
  1. Paul Murray
  2. Thursday, 6 September 2018 16:03 PM UTC
This can be marked as resolved, but not sure if the error message could be more descriptive. Thanks!! Paul
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 6 September 2018 16:15 PM UTC
Yes, most likely because the Tech had "local Admin" privileges when they ran the IWARunner install. ;-)
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