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Resolved Updating PowerServer - Installation failed

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  1. Marc James
    Marc James
  2. PowerServer Mobile (Obsolete)
  3. Wednesday, 24 June 2020 14:55 PM UTC

Hello,

I am trying to get an app deployed to both android store and apple store.

I first want to update to the latest PowerServer, of which it tells me would be 2020 Build 2323 and that I would upgrade from Build 2020 2279.

But when I try to update I get the following issue (see attached images).

I have also attached the log file in zip (does not allow .log or .txt uploads)

 

Things to note - this server is currently running 2x live apps on IIS, but I did stop the w3wp.exe it asked me to

 

Please help - this is urgent 

 

Attachments (3)
INSTALLER.png INSTALLER.png
INSTALLER_FAILED.png INSTALLER_FAILED.png
AppeonInstaller.zip
How can Check NFC Tag - Appeon Mobile
Problem with Power Server Mobile
Responses (3)
mike S
mike S Accepted Answer Pending Moderation
  1. Wednesday, 24 June 2020 15:29 PM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 1

you have to stop IIS

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mike S
  1. mike S
  2. Wednesday, 24 June 2020 15:46 PM UTC
also, why are you installing PowerBUILDER on your server?
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Marc James
Marc James Accepted Answer Pending Moderation
  1. Wednesday, 24 June 2020 16:03 PM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 2

I've tried stopping IIS through cmd "iisreset /stop" then ran the update and it still failed

Attached screenshot and logging again

Attachments (2)
STILL_FAILED.png STILL_FAILED.png
AppeonInstaller2.zip
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 25 June 2020 15:48 PM UTC
Did that work?
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Marc James
  1. Marc James
  2. Thursday, 25 June 2020 19:36 PM UTC
Sorry, no that's what I ran as and it doesn't work
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 25 June 2020 20:17 PM UTC
Did you download the "packages" & install from these or just tried using the installer via the "on-line" option?
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Tom Jiang @Appeon
Tom Jiang @Appeon Accepted Answer Pending Moderation
  1. Friday, 26 June 2020 04:14 AM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 3

1. Turn off your antivirus software and see if it resolves the issue.
2. Check the System Log & Application log and see if you can find any hint for the issue.
3. Check the log in the following location and see if it helps to resolve the issue.
C:\windows\System32\AppeonInstallLog
C:\Windows\SysWOW64\AppeonInstallLog

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