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Resolved Unable to transfer PB's license from old Laptop to New Laptop after deactivate at old laptop.

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  1. PETCHIMUTHU MAYAN
    PETCHIMUTHU MAYAN
  2. PowerBuilder
  3. Wednesday, 17 April 2024 11:32 AM UTC

Dear Sir

Refer to my title mentioned above, performed below steps and encountered error message as attached  screen shot

1. Deactivated PB's License from old Laptop successfully using Offline method (Without Internet Connection) as attached.

2. Try to activate on new laptop using Offline method (Without Internet Connection) after installed Appeon PB 2022 R2 Build 2819, encountered error "Cannot find a valid license" as attached screen shot.

 

License Valid from : 2023-09-18

License Valid to : 2024-12-16

 

Kindly advise solution asap.

Thanks & Regards

M.Petchimuthu.

 

 

 

Attachments (2)
PB_Lic_Activate_Error_17Apr2024.pdf
PB_Lic_Deactiation_17Apr2024.pdf
How to Copy/Paste Files from Local PC to the Remot...
Unable to Install PB2022 R3
Responses (2)
Francisco Martinez @Appeon
Francisco Martinez @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 17 April 2024 14:45 PM UTC
  2. PowerBuilder
  3. # 1

Hi Petchimuthu,

 

I suggest you contact sales@appeon.com for help on this matter.

 

Regards,
Francisco

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PETCHIMUTHU MAYAN
  1. PETCHIMUTHU MAYAN
  2. Wednesday, 17 April 2024 23:02 PM UTC
Noted sir. I sent an email to Sales team as suggested.
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 17 April 2024 18:44 PM UTC
  2. PowerBuilder
  3. # 2

Hi PETCHIMUTHU;

  You might need help from the Appeon License team to complete this task. The best way (IMHO) would be to open a Support Ticket so that you can engage the license team. They have full access to the License System for correcting both online and offline license issues that you cannot resolve.

HTH

Regards .. Chris

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