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Resolved Unable to release a Sysam license

  1. How-to
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  1. Doron Eskinazi
    Doron Eskinazi
  2. PowerBuilder
  3. Thursday, 26 September 2019 19:26 PM UTC

We have a developer who's left and we need to remove his old PB license so that a new developer can use it on a new machine.  I have tried the steps in this article but have not been able to release the license https://blogs.sap.com/2016/11/28/how-to-forcibly-return-a-license-for-powerbuilder-infomaker/ but still getting the following:

 

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2019-09-26_12-15-53.png 2019-09-26_12-15-53.png
Smart Card Reading
Application crashes
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Olan Knight
Olan Knight Accepted Answer Pending Moderation
  1. Monday, 30 September 2019 23:10 PM UTC
  2. PowerBuilder
  3. # 1

That example assumes that the SYSAM server is hosted on a device that is NOT the VM/PC/platform on which InfoMaker is installed.

That's a bad assumption since most installations that used the Remote Desktop Connection are required to have the SYSAM server on the same device.

Go through the SAP License Management service to free up that license. The attachment shows you the steps to accomplish this.


Olan

Attachments (1)
How to create license files for pre-2017 PB.pdf
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David Peace (Powersoft)
  1. David Peace (Powersoft)
  2. Wednesday, 2 October 2019 15:23 PM UTC
If you do not know your login, contact SAP support. If they try and fob you off, stick to your guns and insist they help.
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