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Resolved PowerServer App Updates

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  1. Shawn Davis
    Shawn Davis
  2. PowerServer
  3. Monday, 3 April 2023 20:05 PM UTC

Hi,

We're having problems with the app not updating at the client when we update it at the server. We're having to delete the app from C:\Users\xxx\AppData\Roaming\PBApps\Applications and hit the download link again in order to get the new version. We're updating the version number before we install to the server. Is there something else that controls this functionality that we need to look at?

Thanks,

Shawn

  1. PowerServer
Defining a PowerServerLabel
Dynamic SQL Type 4 Powerserver 2022 - null SQLDA...
Responses (4)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Monday, 3 April 2023 22:44 PM UTC
  2. PowerServer
  3. # 1

Hi Shawn;

  Can you tell us...

  1. O/S version & build?
  2. Web server version & build?
  3. PB version & build?

Regards ..  Chris 

 

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Shawn Davis
  1. Shawn Davis
  2. Monday, 3 April 2023 22:55 PM UTC
1. Windows 11 Enterprise /Win Server 2022

2. IIS 10

3. PB 2022 CloudPro 1892
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Shawn Davis
  1. Shawn Davis
  2. Monday, 3 April 2023 23:03 PM UTC
Would it mess things up if there were multiple version installed on the same server. e.g. wwwroot\clientapp\LBv2\2.04 & 2.05 & 2.06 etc? We've removed the old version maybe that will help?
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Logan Liu @Appeon
Logan Liu @Appeon Accepted Answer Pending Moderation
  1. Thursday, 6 April 2023 02:53 AM UTC
  2. PowerServer
  3. # 2

Hi Shawn,

I see that a similar bug has been fixed internally, and it will be included in the next MR.

Please try the following workaround:

Find the deploylist.ini.zip file under your WebServer, and use Notepad to open it. Make sure to include not only the latest version but also historical versions.

E.g.:

[Public]
MinimumValidVersion=1.01

[1.01]
OnlineTime=2021-07-29T07:03:28
OfflineTime=2031-07-29T07:03:28

[1.02]
OnlineTime=2021-07-29T07:03:28
OfflineTime=2031-07-29T07:03:28

Run the old version of the app again to see if you can be prompted to upgrade.

If still not resolved, please show your deploylist.ini.zip file here.

Regards, Logan

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Shawn Davis
  1. Shawn Davis
  2. Sunday, 9 April 2023 17:24 PM UTC
We added the previous versions here and it still didn't work. ?
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Logan Liu @Appeon
  1. Logan Liu @Appeon
  2. Monday, 10 April 2023 03:49 AM UTC
Hi Shawn,

Sorry, there is another bug with MinimumValidVersion. To workaround it, you need to set it to 2.05. Then users can at least see a prompt to upgrade or not.

After fixed in the next MR, MinimumValidVersion will work as expected, and users will have to upgrade to the MinimumValidVersion.

Regards, Logan

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Shawn Davis
  1. Shawn Davis
  2. Monday, 10 April 2023 17:08 PM UTC
That seems to have us working now. Thank you!
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Shawn Davis
Shawn Davis Accepted Answer Pending Moderation
  1. Monday, 10 April 2023 15:46 PM UTC
  2. PowerServer
  3. # 3

We really need to get this app rolled out. Are there any other suggestions? Should I open a ticket? Would I have to pay for the ticket if the problem is in Powerserver?

 

Thanks.

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 10 April 2023 16:34 PM UTC
Hi Shawn, Since Logan has confirmed these are bugs please go ahead and open a standard support ticket, which is free. Paid tickets are only for issues that are not Appeon product defects. Once you open the support ticket, please post your ticket ID # here and our sales team will escalate your case with support to try to get a temporary workaround since you need to get the app rolled out.
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Shawn Davis
Shawn Davis Accepted Answer Pending Moderation
  1. Monday, 10 April 2023 16:33 PM UTC
  2. PowerServer
  3. # 4

Here is how our versioning is configured in PB. Maybe we're not doing it correctly:

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