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Resolved PB 2017 uninstall & antivirus

  1. Issue
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  1. Marcin Jurkowski
    Marcin Jurkowski
  2. PowerBuilder
  3. Wednesday, 7 February 2018 09:33 AM UTC

Does anyone else have problems uninstalling PB 2017 & PowerServer 2017 while the antivirus is running?

On a PC with TrendMicro AV it failed with a message "Unauthorized File Encryption. Path: c:\users\marcin\appdata\local\temp\{c38...setup.exe"

and on a PC with Bitdefender it failed with a message "Potentially malicious application blocked. Path c:\users\marcin\appdata\local\temp\{95...checkProcConsole.exe"

Best regards

Marcin

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PBD in Webservice
Responses (2)
Olan Knight
Olan Knight Accepted Answer Pending Moderation
  1. Wednesday, 7 February 2018 15:39 PM UTC
  2. PowerBuilder
  3. # 1

I use Webroot and Malwarebytes on my PC, and I had no issues uninstalling PB2017 R1 while they were running on my Win7 64 bit platform.

Have you tried turning your anti-virus app off and running the uninstall?

 

Olan

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Marcin Jurkowski
  1. Marcin Jurkowski
  2. Wednesday, 7 February 2018 16:38 PM UTC
Hi Olan, yes it was OK when we switched off AV on all computers.

I just wanted to know why it was happening as we didn't have this problem with any other software for years (including older PB version).

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Govinda Lopez @Appeon
Govinda Lopez @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 7 February 2018 19:17 PM UTC
  2. PowerBuilder
  3. # 2

Hi Marcin,

 

This may be related to a known issue: https://www.appeon.com/support/documents/appeon_online_help/pb2017/release_bulletin_for_pb/ch02s03.html.

 

Regards,

 

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