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Resolved Locked Out Of PB2019R3 - on the PROD VM only

  1. How-to
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Undo
  1. Olan Knight
    Olan Knight
  2. PowerBuilder
  3. Friday, 7 May 2021 17:20 PM UTC

UPDATED on 07-MAY-2021 at 3:35 pm.
New issue, updated topic


~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Apparently my PB2019R3 version is confused and it says I already have PB running, so I cannot open up an instance in my development VM.

However, I just rebooted both VMs, PROD and DEV, so I >>> KNOW <<< that PB is not running.

How can I clear up the online flag so that I can use PB2019R3 again.







*** Yes, I tried searching for various keywords in the Forum search, but never got back an appropriate result.

PB 2019 R3 - DataWindow Trailer Autosize Issue
PBVM190.dll deployment PB19
Accepted Answer
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 7 May 2021 17:24 PM UTC
  2. PowerBuilder
  3. # Permalink

Hi Olan;

   Have you tried this ....

http://account.appeon.com/logout-user/pb

Regards ... Chris

Comment
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Friday, 7 May 2021 18:02 PM UTC
Adding to what Chris said, you need to have your license admin do this. If you are license admin then yourself do this using the link Chris provided.
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Olan Knight
  1. Olan Knight
  2. Friday, 7 May 2021 19:35 PM UTC
Blessing Upon Thee, Chris! That worked!
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 7 May 2021 20:08 PM UTC
That is "awesome" Olan!

Wouldn't want to keep a good man from working ... especially, with PB! ;-)
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Responses (2)
Olan Knight
Olan Knight Accepted Answer Pending Moderation
  1. Friday, 7 May 2021 20:21 PM UTC
  2. PowerBuilder
  3. # 1

OK.

I rebooted both VMs.
The DEV VM is now working properly and I can open PB2019R3 for work.

I shut down PB2019R3 in the DEV VM and went to the PROD VM.
Tried to open PB in the PROD VM and got this:


When I went to the License Management sitem I saw this:


Say what?!? This is new behavior.

Oh, and when I checked the Licenses:

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Olan Knight
  1. Olan Knight
  2. Friday, 7 May 2021 23:08 PM UTC
Thank you again, Chris. That seems to have done the trick!
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 7 May 2021 23:47 PM UTC
You are most welcome Olan!

Don't forget to hug a DataWindow today. ;-)
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Olan Knight
  1. Olan Knight
  2. Saturday, 8 May 2021 01:45 AM UTC
Done! :)

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