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Resolved License issue

  1. How-to
0
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Undo
  1. Prabhakar Rathinam
    Prabhakar Rathinam
  2. PowerBuilder
  3. Wednesday, 19 May 2021 08:10 AM UTC

Hello,

 

I have problem with my PB license.

I installed new windows and hence I have re-installed PowerBuilder.

After re-installing, I try to log in with my credentials but It say you already log in and PB closes.

 

Login: prabhakar.rathinam@vodafone.com

 

Regards

-Prabhakar

 

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Responses (1)
Julie Jiang @Appeon
Julie Jiang @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 19 May 2021 08:38 AM UTC
  2. PowerBuilder
  3. # 1

Hi Prabhakar,

Please go to https://account.appeon.com/logout-user/pb and log out the account manually. After that, you shall be able to log in again.

Best regards, Julie

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René Ullrich
  1. René Ullrich
  2. Wednesday, 19 May 2021 12:20 PM UTC
Are you a registered license admin for your company. AFAIK only license admins can logout users.
  1. Helpful
Prabhakar Rathinam
  1. Prabhakar Rathinam
  2. Wednesday, 19 May 2021 12:41 PM UTC
Hello,

I am not admin user for my company.

So may be this is stopping me doing this logout.

Meanwhile I escalated this issue to admin user.

Hope this will be solved soon.



Regards

-Prabhakar
  1. Helpful
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 19 May 2021 13:48 PM UTC
Your license admin needs to log you out using the link Julie provided. Our team went ahead and logged you out, but normally we do not do this and require you to contact your license admin.
  1. Helpful
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