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Resolved License Activation

  1. How-to
0
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Undo
  1. Ruth Wolpin
    Ruth Wolpin
  2. PowerBuilder
  3. Thursday, 24 November 2022 07:18 AM UTC

I tried to get server response

After paste the client request and submit

I got A message :

The hardware information is unmatched.

Multipart/form-data with HTTPClient PB2019 R3
Installation Package for database driver
Responses (5)
John Brown
John Brown Accepted Answer Pending Moderation
  1. Tuesday, 25 July 2023 12:24 PM UTC
  2. PowerBuilder
  3. # 1

Just as a note - I have this issue as well.

Specifics :

 

PB 2017, R3.

I just renewed my license one month ago. ( offline license )

I'd even used PowerBuilder yesterday. ( My license shows as valid )

Windows update this morning, and can't connect.

Windows 10, Enterprise 21H2.

Physical laptop machine.

The person who suggested logging out - that isn't even an option for me.

 

I'm waiting to hear from the main POC. ( I don't know if I have the authority to submit a ticket, etc ).

 

Thanks,

Comment
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Thursday, 27 July 2023 03:07 AM UTC
Yes, the logout user is for the default online license activation used by most people. For offline license, you need your license admin to regenerate the license I think something got corrupted. Alternatively, you can yourself open a support ticket and have our support team help you with this license issue. https://www.appeon.com/standardsupport/newbug
  1. Helpful 1
John Brown
  1. John Brown
  2. Friday, 28 July 2023 10:57 AM UTC
Thanks!



Found out that it's environment specific - at least I think it is. Won't know till next week when they're able to physically update my machine. It has to do so with some 3rd party software that is used to control policy. Nobody in my company told me I was supposed to regularly run the software. Failure to communicate, etc etc.
  1. Helpful
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Thursday, 24 November 2022 12:34 PM UTC
  2. PowerBuilder
  3. # 2

Hi Ruth;

  It sounds like you might be trying to use an offline license. Either way, I would suggest that you open a Support Ticket in order to resolve this strange issue.

Regards... Chris 

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Sivaprakash BKR
Sivaprakash BKR Accepted Answer Pending Moderation
  1. Thursday, 24 November 2022 12:33 PM UTC
  2. PowerBuilder
  3. # 3

1.  Try Logging out from Appeon Server

Choose Logout User from the menu.

2.   Again re-login from the powerbuilder IDE.

HTH

Happiness Always
BKR Sivaprakash

 

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Ruth Wolpin
Ruth Wolpin Accepted Answer Pending Moderation
  1. Thursday, 24 November 2022 07:38 AM UTC
  2. PowerBuilder
  3. # 4

PowerBuilder 2019

Windows 10

physical 

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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 24 November 2022 07:27 AM UTC
  2. PowerBuilder
  3. # 5

Which version # of PowerBuilder are you trying to activate on what operating system and is it physical or virtual machine?

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