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Resolved InfoMaker Printing using the wrong font

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  1. Roland Smith
    Roland Smith
  2. InfoMaker
  3. Tuesday, 5 December 2023 18:48 PM UTC

Our customer reported that after upgrading to IM 2022, reports are printing (to paper) using the wrong fonts. In this image you can see scans of two printouts of the same report. Most of the headings are a different font. The headers for 'Account Code' and 'Current Annual Budget' appear to be the same. Our PB app is 2022 Build 1892 and they should be using the same build of IM.

Any suggestions?

 

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Responses (2)
Roland Smith
Roland Smith Accepted Answer Pending Moderation
  1. Monday, 11 December 2023 18:04 PM UTC
  2. InfoMaker
  3. # 1

From our customer:

One of our troubleshooting steps was updating our printer drivers which didn't do anything but we've since learned of a difference between PCL vs PS printer drivers. After testing with a Lexmark Universal PS driver, we've found that reports are printing correctly to Lexmark printers.

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 5 December 2023 19:13 PM UTC
  2. InfoMaker
  3. # 2

Hi Roland;

  Are the IM users now using a different "Default Printer" by chance?

Regards .. Chris

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Roland Smith
  1. Roland Smith
  2. Tuesday, 5 December 2023 19:24 PM UTC
I think it is the same printer, I'm waiting on more information. Hopefully they can get me the PBL files so I can try to reproduce.
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