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Resolved How to retrieve a license

  1. How-to
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  1. minhee han
    minhee han
  2. InfoMaker
  3. Thursday, 29 February 2024 05:19 AM UTC

I'd like to know how I can retrieve the license if I lose the machine that registered the license.

Please reply.

Thank you.

  1. InfoMaker
  2. License
  3. Retrieve
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Responses (3)
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Thursday, 29 February 2024 07:58 AM UTC
  2. InfoMaker
  3. # 1

Use online activation for the license if you are worried about losing it.  Also, with online activation you can install InfoMaker on multiple computers.  https://docs.appeon.com/pb2022r3/appeon_license_user_guide/activating_powerbuilder.html

 

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minhee han
minhee han Accepted Answer Pending Moderation
  1. Thursday, 29 February 2024 08:07 AM UTC
  2. InfoMaker
  3. # 2

Thank you for answer.

I've already lost it and want to retrieve the license.

In the case of offline licenses, you can retrieve the license with deactivating, is there any way to do this online?

Thank you.

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Thursday, 29 February 2024 08:54 AM UTC
If you lost the license already, please open a support ticket: https://www.appeon.com/standardsupport/newbug
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minhee han
minhee han Accepted Answer Pending Moderation
  1. Monday, 4 March 2024 23:57 PM UTC
  2. InfoMaker
  3. # 3

Thank you for answer.

I keep saying the same thing, but our machine doesn't have internet access.

I'm trying to apply the license to other machine, but I can't find the machine I've installed, so I can't retrieve it.

In other words, even if I try to use it as multiple, I have to retrieve the license.

 

 

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Tuesday, 5 March 2024 05:33 AM UTC
If machine doesn't have Internet then you cannot install on multiple machine. You can only install on one machine.
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