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Resolved Has anybody gotten TopWiz pbnismtp working with Outlook 365 (smtp.office365.com)?

  1. How-to
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  1. John Murphy
    John Murphy
  2. PowerBuilder
  3. Wednesday, 6 October 2021 22:00 PM UTC

My admin swears he has set my account to allow it but I get the following errors.

using  - STARTTLS error - Send Email Error: -4 535 5.7.139 Authentication unsucessful, the user credentials were incorect. [MN2PR15CA0001.namprd15.prod.outlook.com]

using - SSL/TSL error - Send Email Error: -4 The token supplied to the function is invalid.

I tried with Auth Method LOGIN and XOAUTH2 - actually I tried every combo of Auth Method and Connection Type

I also tried with my email address and windows username.

This is what I first thought would work as the same settings work with gmail.

dw_settings.SetItem(1, "server", "smtp.office365.com")
dw_settings.SetItem(1, "userid", "john.murphy@whartonhardware.com")
dw_settings.SetItem(1, "password", "**")
dw_settings.SetItem(1, "port", 587)
dw_settings.SetItem(1, "conntype", 1)
dw_settings.SetItem(1, "authmethod", 2)
dw_settings.SetItem(1, "characterset", "windows-1252")

Works with gmail:

dw_settings.SetItem(1, "server", "smtp.gmail.com")
dw_settings.SetItem(1, "userid", "john.murphy@mssrfc.com")
dw_settings.SetItem(1, "password", "**")
dw_settings.SetItem(1, "port", 465)
dw_settings.SetItem(1, "conntype", 1)
dw_settings.SetItem(1, "authmethod", 2)
dw_settings.SetItem(1, "characterset", "windows-1252")

Email from my admin:

John, under your mailbox everything is checked

Outlook on the web

Outlook desktop

Exchange web services

Mobile (Exchange active sync)

IMAP

POP

Authenticated SMTP

 

 

 

 

 

 

 

 

 

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Responses (2)
Mark Goldsmith
Mark Goldsmith Accepted Answer Pending Moderation
  1. Thursday, 7 October 2021 16:10 PM UTC
  2. PowerBuilder
  3. # 1

Hi John,

This may not make a difference since you said you tried every combination of authentication method and connection type, however I believe the encryption/ connection type for smtp.office365.com is supposed to be STARTTLS (which is actually in the error message you provided) which would be 2 instead of 1 for your dw setting.

Now, there may be other issues/ settings preventing you from authenticating but at a minimum I would change that setting and then see if the error message changes.

HTH...regards,

Mark

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John Murphy
John Murphy Accepted Answer Pending Moderation
  1. Thursday, 7 October 2021 23:43 PM UTC
  2. PowerBuilder
  3. # 2

Oops!!!  It turns out the admin needed to type in all the passwords and messed up mine.  My email was working from Outlook so I did not suspect a problem.  

Here are the settings that worked.

dw_settings.SetItem(1, "server", "smtp.office365.com")

dw_settings.SetItem(1, "userid", "john.murphy@whartonhardware.com")
dw_settings.SetItem(1, "password", "**")
dw_settings.SetItem(1, "port", 587)
dw_settings.SetItem(1, "conntype", 2) // STARTTLS
dw_settings.SetItem(1, "authmethod", 2) // LOGIN
dw_settings.SetItem(1, "characterset", "windows-1252")

Comment
Mark Goldsmith
  1. Mark Goldsmith
  2. Friday, 8 October 2021 00:39 AM UTC
Good stuff John, glad to hear you got it resolved!
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