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Resolved Crash when logging in after new installation of IDE 2017 R3

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  1. Pierre Mertens
    Pierre Mertens
  2. PowerBuilder
  3. Friday, 8 March 2019 13:18 PM UTC

Hello,

I just intalled the PowerBuilder 2017 R3 IDE 1858 on my computer (W7). I have a valid online license.

When I launch the IDE, I have to log in: I type de mail address and password, then Log In. PowerBuilder crashes.

Do you have any idea ?

Thanks in advance

Pierre

PS: I tried also to install the release 1880, same problem.

Printing in Datamax barcode printer
PBEJBCLIENT170.pbd in PB 2017 R3
Responses (3)
Olan Knight
Olan Knight Accepted Answer Pending Moderation
  1. Friday, 8 March 2019 17:15 PM UTC
  2. PowerBuilder
  3. # 1

Pierre -

   Read through the install instructions CAREFULLY! Is one of the required set-up configurations is even a little bit off it can cause horrible problems.

   Especially check the settings on IIS.

 

Olan

Comment
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 8 March 2019 20:34 PM UTC
Hi Olan;

FWIW: IIS would not be related to the IDE issues Pierre is experiencing.

Regards ... Chris
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 8 March 2019 20:39 PM UTC
  2. PowerBuilder
  3. # 2

Hi Pierre;

  It could be because the IDE's toolbars somehow got all messed up. If this happens, the IDE will crash at start-up for sure. Try the following ...

  1. Start REGEDIT utility
  2. Navigate to "Computer\HKEY_CURRENT_USER\Software\Sybase\PowerBuilder\17.0\Toolbar"
  3. Delete the entire Toolbar entry & its sub-ordinates
  4. Try to start your PB2017R3 IDE again.

 

HTH

Regards ... Chris

 

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Pierre Mertens
Pierre Mertens Accepted Answer Pending Moderation
  1. Monday, 11 March 2019 08:43 AM UTC
  2. PowerBuilder
  3. # 3

Hi Chris, Olan,

Thanks for your answers.

Today, I wanted to test your suggestion, but now I have no problem to launch the IDE ... The only difference is that now I'm connected immediatly on the enterprise network, and last Friday I was connected through SafeAccess (from home).

Is there something to check in the SafeAccess parameters ?

Pierre

Comment
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Monday, 11 March 2019 18:51 PM UTC
Hi Pierre;

Yes it could be an issue with that VPN software.

Regards ... Chris
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