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Resolved Corrupted pbl twice within a month

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  1. Tracie Barber
    Tracie Barber
  2. InfoMaker
  3. Thursday, 7 November 2024 20:23 PM UTC

Twice within a month, a pbl has been corrupted and several of our reports are missing.  We've Googled what causes this to happen and there are so many variables that COULD cause this.

In a previous post, someone was having a similar problem and one of the replies mentioned pointers.

Does anyone have any advice to identify what is causing this to happen so we can 'stop' doing whatever is causing this?  Our instance of InfoMaker is hosted and is not installed on separate computers.  This is the version we are using:  

Thank you in advance.

Tracie

 

 

 

  1. InfoMaker
Missing tutorial library in info maker
Old .ini file for database connection
Responses (3)
Tracie Barber
Tracie Barber Accepted Answer Pending Moderation
  1. Friday, 8 November 2024 18:47 PM UTC
  2. InfoMaker
  3. # 1

So, there is more than 1 person adding or deleting reports and queries.  Having said that, what is the best practice so we are not in there at the same time?

Comment
Roland Smith
  1. Roland Smith
  2. Friday, 8 November 2024 21:17 PM UTC
Each person could work in a library on their computer and then when the report is ready for use, coordinate with the others so that they can copy that report from the local library to the shared library.
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Tracie Barber
Tracie Barber Accepted Answer Pending Moderation
  1. Friday, 8 November 2024 13:49 PM UTC
  2. InfoMaker
  3. # 2

Thank you, Roland.  We are waiting for the pbl to be restored.  Are you a Jenzabar school?  I'm at Webster University and we are in the process of moving from CX to J1.  Feel free to reach out to me at traciebarber@webster.edu.

Comment
Roland Smith
  1. Roland Smith
  2. Friday, 8 November 2024 14:30 PM UTC
I work for Jenzabar, I'm one of the PowerBuilder developers for J1 Desktop. If you are unable to clear this on your own, you can contact our support and it will get forwarded to me.
  1. Helpful 2
Tracie Barber
  1. Tracie Barber
  2. Wednesday, 13 November 2024 14:09 PM UTC
Roland, I submitted a ticket yesterday #JEN-221941 hoping that it would find its way to you? Can you see the ticket?
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Roland Smith
Roland Smith Accepted Answer Pending Moderation
  1. Thursday, 7 November 2024 20:44 PM UTC
  2. InfoMaker
  3. # 3

Perform an Optimize of the library.

One sure way to cause corruption is to have two people saving reports into the same library at the same time.

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