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Resolved Cloud App Launcher Failure

  1. Issue
0
Votes
Undo
  1. Walther Rodirguez
    Walther Rodirguez
  2. PowerServer
  3. Friday, 21 April 2023 16:22 PM UTC 
From one moment to the next, our clients' applications fail to start, 
the app cloud launcher is suspended and never finishes loading.

Regards

Walther



Attachments (1)
appclouderror.jpg appclouderror.jpg
Text Corrupted after applying Theme
PowerServer 2022 external manifest error message
Responses (2)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 21 April 2023 17:22 PM UTC
  2. PowerServer
  3. # 1

Hi Walther;

  Can you tell us....

  1. O/S version & build (server + client)
  2. Web Server / Browser version & build
  3. PB Version & build
  4. PS Version & build

Many thanks!

Regards ... Chris

Comment
Walther Rodirguez
  1. Walther Rodirguez
  2. Monday, 24 April 2023 21:47 PM UTC
Os Version: Windows 10

Web Server / Browser version & build : Web Server:  Microsoft Windows Server 2016 Standard 10.0.14393 N/A Build 14393 / Google Chrome 112.0.5615.138 (Build oficial)

PB Version & build : PB 2021 15009

PS Version & build : PS 2021



Other: There has not been any change in the IDE or the RUNTIME

Question: Is there a possibility that an EFB-type update has been downloaded from the appeon servers?





Thanks
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Tuesday, 25 April 2023 00:04 AM UTC
Hi Walther;

This could be related to a W10, Antivirus or IIS (Windows Server) update.

Regards ... Chris
  1. Helpful
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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Friday, 21 April 2023 20:23 PM UTC
  2. PowerServer
  3. # 2

Is it happening on one client machine or same problem on many machines?  

On a problematic machine, is it consistently not working or it works sometimes?

Comment
Walther Rodirguez
  1. Walther Rodirguez
  2. Monday, 24 April 2023 19:54 PM UTC
same problem on many machines
  1. Helpful
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Monday, 24 April 2023 21:52 PM UTC
If you are on PB 2022 Build 1900, then my best guess is your anti-virus software is interfering the launching process.
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