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Resolved Cannot Register email to assign license

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  1. Luis Veratudela
    Luis Veratudela
  2. PowerBuilder
  3. Tuesday, 2 July 2024 00:03 AM UTC

Hello,

I cannot assign a PowerBuilder license to a user because he cannot register his email.  Error message says reputation is poor and fail to pass IPQS validation.

His email is qwu13@statestreet.com can you please help me setup his email?

Thank you,

-Luis Veratudela

State Street Bank and Trust

lveratudela@statestreet.com

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Responses (4)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 2 July 2024 02:36 AM UTC
  2. PowerBuilder
  3. # 1

Hi Luis;

  For this issue (it's rare but I've seen this issue happen the odd time), please open a support ticket so that our Appeon Web support team can help you around this.

Regards ... Chris 

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John Fauss
John Fauss Accepted Answer Pending Moderation
  1. Tuesday, 2 July 2024 03:48 AM UTC
  2. PowerBuilder
  3. # 2

Here's the URL: https://www.appeon.com/standardsupport/newbug

Best regards, John

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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 2 July 2024 19:03 PM UTC
  2. PowerBuilder
  3. # 3

Hi Luis, Either open a support ticket or send an email to sales@appeon.com and we will help you to setup the account.

 

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Roland Smith
Roland Smith Accepted Answer Pending Moderation
  1. Tuesday, 2 July 2024 20:11 PM UTC
  2. PowerBuilder
  3. # 4

Why doesn't the email address follow the convention yours did, first initial last name? qwu13 seems odd for a business email.

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