1. Kevin Ridley
  2. PowerBuilder
  3. Monday, 30 July 2018 19:44 PM UTC

Our company has purchased PB 2017 licenses but until we can do a full regression test are stuck doing maintenance in 12.5.  Today my 12.5 crashed hard and I'm no longer able to get in.  I get the Sybase SySam license was not validated message.  It then allows me to enter the Standalone Seat - Served.  I enter the server and port, then Next/Finish and it tells me the license I selected will be used next run.  I click my shortcut to start and I get the same SySam error message saying the license was not validated.  Tried rebooting the machine and bouncing the SySam server.  Any thoughts?

 

Thanks,

Kevin

Accepted Answer
Kevin Ridley Accepted Answer Pending Moderation
  1. Wednesday, 1 August 2018 14:05 PM UTC
  2. PowerBuilder
  3. # Permalink

First of all, thanks to everyone that replied to try to help.  We ended up finding out what the issue was.  They had to restore the server that was running SySam, and apparently the host name changed.  Once they got the host renamed to the original, everything worked fine.  Thanks again.

Comment
  1. Chris Pollach @Appeon
  2. Wednesday, 1 August 2018 14:42 PM UTC
Excellent news Kevin! :-)
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  1. Armeen Mazda @Appeon
  2. Wednesday, 1 August 2018 18:14 PM UTC
Thanks for sharing the solution and marking it as "resolved" so other users can benefit!
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Olan Knight Accepted Answer Pending Moderation
  1. Wednesday, 1 August 2018 17:24 PM UTC
  2. PowerBuilder
  3. # 1

I'm glad your issue was resolved!

Later -
Olan

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Olan Knight Accepted Answer Pending Moderation
  1. Wednesday, 1 August 2018 00:28 AM UTC
  2. PowerBuilder
  3. # 2


I've had this happen, and it's no fun.
You do need to replace your license file with a NEW license file.

Follow the directions in the attached TEXT document do do exactly that.


Good Luck,
Olan

--- Well, crudzola! Apparently a ".txt" file is not supported ---
Fine. Here's the contents of the TXT file.

// -----------------  START ------------------


How to create a PBv12 Licese File
=================================

IPv4 address = 10.23.18.25 <--- to find: CMD>ipconfig /all

Physical address = 005056AC040E <--- to find: CMD>ipconfig /all

Volume serial disk = 1C171448 <--- to find: CMD> vol C: (remove the dash)

Computer name = OTHISISMYPC <--- to find: Computer -> Properties

Full computer name = OTHISISMYPC.workcorp.com <--- to find: Computer -> Properties


LaunchPad = launchpad.support.sap.com
SAP Customer ID = S0011111111
Password = YourSybasePassword


----------------------
Creating a license key
----------------------

Go to: https://launchpad.support.sap.com/
Password: YourSybasePassword

1) From MY HOME, click on the "License Keys" tile

2) Set filters: Customer = YourCustomerNumber (should already be listed)
Product = Sybase
Installation Number = YourInstallNumber

or select the installation number directly in the bottom field:
YourInstallNumber

3) Click on SAP PowerBuilder v12.6

4) If required, check in the old license file
On the bottom right, find the blue "EDIT" button and click it.

5) The data should be correct on the EDIT SYSTEM DETAILS window.
Click Continue.

6) On "3-Details" page, click the GENERATE button ->

Primary usage
Served License
Quantity = 1
Host Name = OTHISISMYPC.workcorp.com
Host ID = DISK_SERIAL_NUM=1C171448 <--- c:> vol c:
-> click GENERATE

-> scroll down and find the license you just created
-> above the license created click DOWNLOAD, then DOWNLOAD again
-> save into the LICENSES folder under C - SYSAM

7) Exit SAP Launchpad

 

-----
SYSAM
-----
1) Ensure that the SYSAM server is installed.
After it's been installed, copy the IPV4 and IPV5 folders back into
C:\sybase\SYSAM\SYSAM-2_0\bin

Then replace the LMGRD.EXE file in the BIN folder with the same file from the IPV6 folder.

2) Go to: C:\sybase\SYSAM\SYSAM-2_0\bin
run LMTOOLS.EXE

Page 1 = Service License File - select "Configuration using services"
Page 4 = Stop/Reread - click Reread License File

 

------------
PowerBuilder
------------

1. On a remotely accessed VM, restart the SYSAM service.
Alternate licenses are always stand-alone and do not use SySAM.

2. Restart Powerbuilder

3. Tools > Update License > Standalone Seat - Served or Continue with the pop-up wizard

4. Give the IP Address of the license server where it is installed in the
"Computer Name of the License Server"

5. Then Finish.

6. Restart Powerbuilder > Help > About Powerbuilder > Status should be valid

7. If step #6 fails, then
a) Go to:
C:\Documents and Settings\\Local Settings\Application Data\Sybase\PowerBuilder 11.5
and look for the pb.ini file

b) Get into the pb.ini file, and add " LogSySAM=2" as a separate line under the [PB] section.
This will create a pb115_sysam.log file in the same directory as the pb.ini file.
This file can be used by the Sybase tech support people (1-792-2735, option 3, option 3)

-------------------------------

A. When you upgrade your version of PowerBuilder, you need to upgrade your LICENSE FILE:

B. OPTIONAL: Add a new SYSTEM environment variable called LM_LICENSE_FILE (in all caps) and add the path and complete license file name as the value. Save.

 

 

 

// -----------------  END  ------------------

Comment
  1. Kevin Ridley
  2. Wednesday, 1 August 2018 11:54 AM UTC
Thanks Olan,

This is great stuff. I had planned to try and generate a new license file, but have 2 issues with that. 1) we're on 12.5 not 12.6 and I suspect that the option for 12.5 no longer exists. 2) We've been trying to track down our SAP userid/pw but closest we can tell is the contact was someone who left the company 5+ years ago, so nobody knows the id/pw.



I will try the SySam options you mentioned and report back. Thanks for the help.



  1. Helpful
  1. Kevin Ridley
  2. Wednesday, 1 August 2018 14:07 PM UTC
It ended up being the host name for the sysam server. They had to restore it last week and the host name had changed. Once they changed it back, everything works fine. Thank you for the help.
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Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 31 July 2018 15:03 PM UTC
  2. PowerBuilder
  3. # 3

Hi Kevin;

  This is for PB 12.0 - but, its the same Sysam architecture for v12.5 ...

FYI:  https://archive.sap.com/discussions/thread/3773215

HTH

Regards ... Chris

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Kevin Ridley Accepted Answer Pending Moderation
  1. Tuesday, 31 July 2018 14:56 PM UTC
  2. PowerBuilder
  3. # 4

Is it possible that Sybase has shut something down since they EOL'd PB?  I guess that would explain the "vendor daemon" message.  That would be very bad as I'm totally out of the water right now and unable to work in PB 12.5.  Wonder if there's still any way to generate a standalone local seat license to fix this issue?

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Kevin Ridley Accepted Answer Pending Moderation
  1. Tuesday, 31 July 2018 12:59 PM UTC
  2. PowerBuilder
  3. # 5

No luck with either option.  There were no prior versions by doing properties, but there were a bunch of saved.bak files of both the license file and the properties file.  Tried various combinations with no luck.  Is there some way to reinstall the license files on the SySam server?

Comment
  1. Chris Pollach @Appeon
  2. Tuesday, 31 July 2018 13:04 PM UTC
Yes, you can reinstall the licenses back onto the Sysam server as long as you still have the downloaded copies of them saved somewhere.
  1. Helpful
  1. Kevin Ridley
  2. Wednesday, 1 August 2018 14:07 PM UTC
Thanks for the help, Chris.
  1. Helpful
  1. Chris Pollach @Appeon
  2. Wednesday, 1 August 2018 14:44 PM UTC
My pleasure .. I am glad that you found the issue. I know how frustrating that can be - especially when your under project deadlines.
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Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Monday, 30 July 2018 21:56 PM UTC
  2. PowerBuilder
  3. # 6

Hi Kevin, PB 2017 R3 is releasing July 31, 2018 (tomorrow).  Since you are not in production yet with PB 2017, I would recommend to focus your testing on PB 2017 R3 and release based on that version instead of PB 2017 R2. 

The reason for this recommendation is two folds:

1. PB 2017 R3 will be our long-term (LTS) support version: https://www.appeon.com/products/eol-policy.html

2. It has some nice little enhancements compared to R2:  https://www.appeon.com/developers/roadmap 

Since you are a licensed customer, you will be able to download R3 from the User Center (on or after July 31, 2018): https://www.appeon.com/user/center/index#download

Comment
  1. Kevin Ridley
  2. Tuesday, 31 July 2018 12:34 PM UTC
That's the plan 100%!
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Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Monday, 30 July 2018 19:58 PM UTC
  2. PowerBuilder
  3. # 7

Hi Kevin;

       Been there, done that ... feel your SYSAM pain!   frown

 

Try one of these possible remedies, as follows:

 

a) Try this first ...

  • Locate pb125_sysam.properties in C:\Users\yourusername\AppData\Local\Sybase\PowerBuilder 12.5
  • Right click on the file and select "Properties".
  • Click on the "Previous Versions" tab. Wait a bit until the File Versions box is populated.
  • Select a version from a restore point when you knew PB to be working OK and then click the RESTORE button.
  • PB should start normally

 

b) Try this second  ...

  • Your pb125_sysam.properties file (in C:\Users\xxxx\AppData\Local\Sybase\PowerBuilder 12.5) might be corrupted...
  • Try to replace it with the one from C:\Program Files (x86)\Sybase\PowerBuilder 12.5

 

HTH

Regards ... Chris

 

Comment
  1. Kevin Ridley
  2. Tuesday, 31 July 2018 12:55 PM UTC
No luck with either.
  1. Helpful
  1. Kevin Ridley
  2. Tuesday, 31 July 2018 12:56 PM UTC
When I try to reinstall and put in the server info I get a message about the vendor daemon being down.
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