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Resolved Web App Display error on Chrome/mozilla Appeon 2016 WEB

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  1. Andres Slachevsky
    Andres Slachevsky
  2. PowerServer 2020 or older (Obsolete)
  3. Wednesday, 23 May 2018 14:57 PM UTC

Hello All.

I have a strange display behaviour running the WebApps in Chorme/Mozilla when the application is running in a notebook, the same application running on a Desktop PC with the same Chorme/Mozilla version runs ok.

the problem appers only in a MDI / MDIHELP type window

in a notebook:

 

chrome_con_aplicacion_mdihelp

in a Desktop PC

 

desktop_win7

Make the ENTER key act as TAB key in Appeon Web
PowerServer get current Server where the applicati...
Responses (4)
Andres Slachevsky
Andres Slachevsky Accepted Answer Pending Moderation
  1. Thursday, 24 May 2018 12:28 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

We have made some more test:
Windows 7 works Ok in all types of workstations using all the browser

Windows 10 Works ok in desktops PC with all the browsers

Windows 10 running in a notebook cause the problem running in Chrome/Mozilla (we test in a HP ENVY and in a Windows Surface)

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Appeon Support Team
  1. Appeon Support Team
  2. Friday, 25 May 2018 00:25 AM UTC
Hi,



Do you had test our application http://demo.appeon.com/sales has same issue on your notebook, it is also MDI window used. please click button to login application directly.



Reards,

ZhaoKai

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Appeon Support Team
Appeon Support Team Accepted Answer Pending Moderation
  1. Thursday, 24 May 2018 06:42 AM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

Hi,

What's the resolution of your screen? 
Please test if http://demo.appeon.com/sales has same issue on your notebook.

Reards,
ZhaoKai

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Andres Slachevsky
  1. Andres Slachevsky
  2. Thursday, 24 May 2018 12:06 PM UTC
We will test it.



the problem appears only in the MDI/MDIHELP type window 



all the other type of windows the display is ok.



 

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Andres Slachevsky
  1. Andres Slachevsky
  2. Thursday, 24 May 2018 12:56 PM UTC
Hi,



you are right the problem is with high resolution screen in the notebooks.



For example in the Windows Surface with Resolution of 2160x1440 the problem appears changing the res to 1366x768 solve the problem.

we will test more resolutions

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Govinda Lopez @Appeon
Govinda Lopez @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 23 May 2018 18:08 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 3

Hi Andres,

 

This might also be related to the resolution of your screen. Try changing it and see if this changed the behavior. Please do let us know if you noticed any changes.

 

 

Regards,

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Andres Slachevsky
  1. Andres Slachevsky
  2. Thursday, 24 May 2018 12:57 PM UTC
Hi,



you are right the problem is with high resolution screen in the notebooks.



For example in the Windows Surface with Resolution of 2160x1440 the problem appears changing the res to 1366x768 solve the problem.

we will test more resolutions

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 23 May 2018 15:13 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 4

Hi Andres;

  • Are you on the latest version of Chrome?
  • Are both the PC and notebook versions the same?
  • What about other browsers on the NoteBook PC ... do they work OK for your test App?

Note: Edge, FF, Chrome, Opera use the same multi-browser plug-in DLL.

Suggestion: Try reinstalling the multi-browser plug-in again.

Regards ... Chris

Comment
Andres Slachevsky
  1. Andres Slachevsky
  2. Thursday, 24 May 2018 12:05 PM UTC
Hello Chris.



we have the Same OS and Chrome versions.



We have test in 20 + Desktops and in all of them it works ok



we have test in 2 NoteBooks (one a MS surface and one HP envy) in both we have the same problem in the display of the MDI as shown in the picture when we open the window it blank space appear between the edge of the MDI and the Windows Lower bar 

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 24 May 2018 13:58 PM UTC
Hi Andres;



   Sounds like the issue is with the Notebook / Surface machines and in particular, with the higher video resolutions.



I would suggest opening a Support Ticket for this issue.



Regards ... Chris

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