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Resolved PowerClient is unable to download the application. Error code 12175.

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  1. Mihai Apostol
    Mihai Apostol
  2. PowerBuilder
  3. Tuesday, 2 April 2024 19:57 PM UTC

Hi all!

We are currently using PB2022 R2 and we have a PowerClient compiled application stored on Amazon's S3.

The download of app works great on all PCs except those equipped with Windows Server 2012.

The launcher is installed successfully but returns error 12175 when trying to download the app.

Here is the line from the log: 

Failed to download configuration file  https://release...../apprun.json; Error code: 12175; Error: . Learn more at: https://docs.appeon.com/ps/troubleshooting_guide/Failed_to_download_the_config_file.html

The antivirus app and the firewall is off. 

Can you please help me understand where to check for more details on the communication rejection?

 

Thank you

Mihai

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Responses (2)
Angie Liu@Appeon
Angie Liu@Appeon Accepted Answer Pending Moderation
  1. Wednesday, 3 April 2024 08:18 AM UTC
  2. PowerBuilder
  3. # 1

Hi Mihai,

 

1.This error appears to be a standard WinHTTP error. Please refer to the official documentation: https://learn.microsoft.com/en-us/windows/win32/winhttp/error-messages

ERROR_WINHTTP_SECURE_FAILURE

12175

One or more errors were found in the Secure Sockets Layer (SSL) certificate sent by the server. To determine what type of error was encountered, check for a WINHTTP_CALLBACK_STATUS_SECURE_FAILURE notification in a status callback function. For more information, see WINHTTP_STATUS_CALLBACK.

 

2.Window 2012 is no longer supported as documented in this link: https://docs.appeon.com/pb/whats_new/Discontinued_Obsolete_features.html We suggest that you upgrade your operating system.

 

3.If you still want to use Windows 2012, you may try the solution in the following link and see if it resolves your issue:

https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392

 

 

Regards

Angie

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 2 April 2024 20:09 PM UTC
  2. PowerBuilder
  3. # 2

Hi Mihai ;

  This is an IIS error. The error could be due to one of the following reasons:

  • Network changes are breaking the agent communication.
  • The certificate is not present/got deleted on the asset.
  • There is an intermediate device(proxy/firewall) with SSL inspection enabled whose certs are not present on the Endpoint.

FYI: https://qunect.com/appnotes/tls.html

HTH

Regards .. Chris

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