1. Marcelo Gil
  2. PowerBuilder
  3. Friday, 22 November 2024 13:40 PM UTC

I am using PowerBuilder 2022 R3 Build 3356. When trying to install the application using the PowerClient project, it starts downloading files, but the download gets interrupted as shown in the image. Does App Launcher generate any log where we can see what it is unable to download or what error is being generated?"

 

Tnks

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Marcelo Gil Accepted Answer Pending Moderation
  1. Friday, 22 November 2024 15:30 PM UTC
  2. PowerBuilder
  3. # 1

Hi Chris!

 

Thanks for replying.

We are using an Apache server in the cloud.

This happens on the client's PC, with Windows 10.

The app launcher downloads, starts downloading files, but always gets stuck at the same point I shared in the image.

If there is a log to understand what it is downloading or what it cannot find, it would be helpful for us to assess the case.

Any suggestions you could share with me would be appreciated.

 

Tnk

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  1. Chris Pollach @Appeon
  2. Friday, 22 November 2024 16:00 PM UTC
Hi Marcelo;

Thank you for that updated information on this issue. I am assuming then that all works well using your local DEV PC.

For the Cloud location and the use of the Apache Server, this issue could be because ...

1) You did not sign the Cloud App Launcher before deploying it to Apache.

2) You did not sign the PC App EXE before deploying it to Apache

3) Your network might require HTTPS vs HTTP in order to allow this

4) There might be network restrictions on downloading Web Server Apps at your organization

5) There might be Windows "Policy" restrictions on downloading Web Server Apps at your organization

6) This could be firewall and / or proxy server restrictions

7) What did the Apache web server logs indicate?

8) Did you check the AV logs for blocking issues?

The above would be my suggested places to look for this issue. HTH

Regards .. Chris
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Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 22 November 2024 15:13 PM UTC
  2. PowerBuilder
  3. # 2

Hi Marcelo;

  • Is this happening on your Dev machine?
  • Are you using a local IIS web server to host the PC App?

Regards .. Chris

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