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Resolved PowerBuilder 2021 login issue.

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  1. Chen Mey Lee
    Chen Mey Lee
  2. PowerBuilder
  3. Thursday, 27 October 2022 07:05 AM UTC

Hi,

 I cannot login to PowerBuilder 2021, below error message displayed. Can you help ?

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Responses (1)
Sivaprakash BKR
Sivaprakash BKR Accepted Answer Pending Moderation
  1. Thursday, 27 October 2022 12:21 PM UTC
  2. PowerBuilder
  3. # 1

Seems Message is very clear.   No network connection.
Since your have activated on-line license, PB checks for the validity of your license every time, it's started.  For that internet connection is a must.  Can you check whether there is any issue in your internet connectivity?  Probably, that might solve your issue.

Happiness Always
BKR Sivaprakash

 

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Friday, 28 October 2022 00:58 AM UTC
This error is not related with multiple login. The laptop is not able to make connection to the licensing server to validate the subscription so it gives this error. if your laptop has Internet it could be anti-virus or firewall blocking. Here is info about the Internet connection: https://docs.appeon.com/pb2022/appeon_license_user_guide/ch03s01.html

As far as multiple login, you can install and use PB on multiple computer, but you have to logout of your other machine before you can login on your laptop.
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Chen Mey Lee
  1. Chen Mey Lee
  2. Friday, 28 October 2022 04:51 AM UTC
I used different laptops to access same server (which PB2021 installed) via Remote Desktop Connection. The only different is using different laptop.
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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Friday, 28 October 2022 05:06 AM UTC
Maybe there is stability problem in the Internet connection. You should have your IT dept. verify the remote machine can connect to…

Protocol: HTTPS

Port: 443

Domain: api.appeon.com and api2.appeon.com
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