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Resolved Powerbuilder 2017 R3 - Open (w_window, w_mainwindow) Not Responding

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  1. Pierre DETE
    Pierre DETE
  2. PowerBuilder
  3. Monday, 14 October 2019 15:06 PM UTC

Hi All, 

One of our customers has a problem opening a window on his Amazon AWS Appstream system runing our Powerbuilder appication.
At the moment, only one window is involved. It's a standard window (99864 Bytes) nothing special in it.
Powerbuilder falls into"Not Responding" and consumes 50% of the cpu without ending.
The application works well outside the Appstream environment.
For the moment we have tried unsuccessfully to update Windows redistributable c++ to (2015-2019) and we have increased the heapsize to 1024/20408/2048.
What can we look at?
Thank you in advance for your help.

Pierre

 

PB 2017R3 The ordinal 2678 could not be located
Authenticate a user with Windows credentials
Responses (3)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Monday, 14 October 2019 16:00 PM UTC
  2. PowerBuilder
  3. # 1

Hi Pierre;

  I wonder if it's an issue of the AppStream 2.0 client software  that gets downloaded where the version and/or configuration is different on this one user's PC?

Regards ... Chris

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Pierre DETE
Pierre DETE Accepted Answer Pending Moderation
  1. Tuesday, 15 October 2019 08:54 AM UTC
  2. PowerBuilder
  3. # 2

Hi, thank you for the reply, the customer says :  now there only Appstream 2.0 available on Amazon ...

 

Regards

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Tuesday, 15 October 2019 19:01 PM UTC
Anything useful in the "Appstream" logs?
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Pierre DETE
Pierre DETE Accepted Answer Pending Moderation
  1. Friday, 8 November 2019 16:27 PM UTC
  2. PowerBuilder
  3. # 3

Hi All,

 

Finaly there was a bug in our code enterin in an infinit loop will decoding printer devices list string as with Appstream there was some ';' missing.

Sorry.

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Michael Kramer
  1. Michael Kramer
  2. Friday, 8 November 2019 17:12 PM UTC
Most important is that you found the root cause and know how to fix it. Good luck.
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