1. Luis Pesaressi
  2. PowerBuilder
  3. Sunday, 20 September 2020 15:19 PM UTC

Hi

I have a perpetual License of PB 12.6 but now I can't open my PB 12.6, some body know what happened

 

thank

Luis

mike S Accepted Answer Pending Moderation
  1. Sunday, 20 September 2020 18:42 PM UTC
  2. PowerBuilder
  3. # 1

you need to be specific.  is there an error when you try to start it up?

 

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Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Sunday, 20 September 2020 19:16 PM UTC
  2. PowerBuilder
  3. # 2

Hi Luis;

  HTH ... License

Regards ... Chris

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  1. Luis Pesaressi
  2. Saturday, 3 October 2020 12:20 PM UTC
HI Chris thank sorry for delay, I see the link and YES I change the laptop, but I not understand how can change the MAC..... and subscribe wifi MAC and ethernet MAC



Thanks

Luis
  1. Helpful
  1. Chris Pollach @Appeon
  2. Saturday, 3 October 2020 15:12 PM UTC
Hi Luis;

If you have changed your machine, then you'll need to generate a completely new license file for that PC. Unfortunately, that's the way the old Sybase/SAP license mechanism worked.

You'll need to contact SAP to see if the old Sybase license web portal is still up ' running. That portal tracks your PB license(s) by order number. Once you can get logged into that portal, you can then check in (cancel) your current license and then check out (generate) a new license file. That new license file can then be installed on your new PC. From there, the 12.6 IDE can be pointed to the new license file.

When generating a new license, you can tie your license to either the HD serial number or its network card's MAC address.

For more information, you should contact SAP Support.

Regards ... Chris
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