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Resolved PB license issue (appeon website issue?)

  1. Issue
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  1. George Hannah
    George Hannah
  2. PowerBuilder
  3. Wednesday, 19 January 2022 20:06 PM UTC

Hi. The appeon website indicates that I have not purchased any products. It will not allow me to download any products. We should have 4 powerbuilder IDE and 7 infomaker licenses. 

The PB IDE indicates that I have 200+ days remaining on my license. 

Please fix this issue!

 

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Responses (2)
Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 19 January 2022 20:10 PM UTC
  2. PowerBuilder
  3. # 1

Hi George;

  You must be the License Administrator for your organization in order to see that information.

Regards ... Chris

Comment
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 19 January 2022 23:14 PM UTC
Viewing downloads don't require administrator... you just need license to assigned to you.
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 19 January 2022 23:56 PM UTC
Viewing the purchased licenses & assigning them though can only be accomplished as the organization's License Administrator.
  1. Helpful
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Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 19 January 2022 23:10 PM UTC
  2. PowerBuilder
  3. # 2

You have registered both a gmail.com and a company email address.  Are you sure you are logging in to the Appeon Website with the same email you use to login to the PB IDE?  I can almost guarantee you the Appeon Website doesn't have basic problems that you mention... we have tens of thousands of users with no such problems.

 

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