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Resolved PB 2019 Install Issue

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  1. Michael Hartnett
    Michael Hartnett
  2. PowerBuilder
  3. Friday, 31 May 2019 09:15 AM UTC

Hi All,

I have downloaded the PB2019 installer this morning and had been looking forward to installing and getting familiar with the new features.

Unfortunately, I have fallen at the first hurdle.  PB will not Install!

Can anyone tell me if there are install logs to help me identify what might be the issue on my PC?

The Installer has been running for the last 1.5 hours and has not progressed past the stage of installing Powerbuilder.

I have had the same issue with the PB 2017 R3 (build 1880) update and have not been able to update to the latest release.

Thanks & Regards

Michael

Attachments (1)
PB2019Installer.PNG PB2019Installer.PNG
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Responses (9)
Kacie Chen @Appeon
Kacie Chen @Appeon Accepted Answer Pending Moderation
  1. Friday, 31 May 2019 09:35 AM UTC
  2. PowerBuilder
  3. # 1

Hi Michael,

 

You can find the log file under C:\Program Files (x86)\Appeon\Appeon Installer 2019\log.

Please also send the whole log folder for us to analyze. Thanks.

 

If PB is still not installed, please try Download Offline Installer to download the package and then install it manually.

Sorry for the inconvenience.

 

Thanks,

Kacie

 

 

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Michael Hartnett
Michael Hartnett Accepted Answer Pending Moderation
  1. Friday, 31 May 2019 09:57 AM UTC
  2. PowerBuilder
  3. # 2

Hi Kacie,

I have attached the Installer Log.

I am not sure what I am looking for in this log, I thought it might have been easier to read.

I appreciate any help you can give me.

Regards

Michael

Attachments (1)
AppeonInstaller2019 logs.rar
Comment
Kacie Chen @Appeon
  1. Kacie Chen @Appeon
  2. Friday, 31 May 2019 10:11 AM UTC
Hi Michael,



Thanks for your file!

We need some time to figure it out. At this time, you can try Download Offline Installer to download the packages and then install them manually.



Sorry for the inconvenience.



Thanks,

Kacie
  1. Helpful
Michael Hartnett
  1. Michael Hartnett
  2. Friday, 31 May 2019 10:36 AM UTC
Thank You Kacie,



I will try the Offline Installer to see if it helps, but I know I had tried that with the BETA version and it did not work. The PB 2017 downloaded update does not seem to work either.



It seems to be local to my PC as I have been able to install and update PB on a separate laptop, but my DEV PC is where I need it to work. Perhaps it could be down to a bad Windows Update or incorrect Java installation. I hope you will be able to help identify the issue from the logs I sent.



Regards,

Michael
  1. Helpful
Song Li @Appeon
  1. Song Li @Appeon
  2. Friday, 31 May 2019 15:57 PM UTC
Hi Michael,



Thanks for your files, we have analyzed these log files. We need more log files, please send all files under C:\WINDOWS\SysWOW64\AppeonInstallLog folder to me to analyze further.



Best Regards,

Song
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 31 May 2019 13:17 PM UTC
  2. PowerBuilder
  3. # 3
 
Hi Michael;

    FWIW: Downloading the complete installation packages and then running their related AutoRun / Set-up as ADMIN (and that is a key one IMHO) is definitely the "best" way to install PB2019. That is the way I have done it all through the PB2019 beta program without any issues on my various PC's. I wanted to use this route as most large corporate customers would just download the packages to a network server and then have their PB Developers install from there. Not only is that more network friendly (one download - Universal is 10G), it would also satisfy operational procedures better in many cases.
 
  FYI: I had issues with the online installer as well. I am guessing that depending on your anti-virus, network and Active Directory privileges, you may or may not have success with the online install route.
 
Just my $0.02

Regards ... Chris
Comment
Michael Hartnett
  1. Michael Hartnett
  2. Friday, 31 May 2019 14:10 PM UTC
Thanks Chris,



I tried that also and when I get the initial setup screen with the 'Install' or 'Cancel' buttons, clicking Install does nothing.



If I try to run the Setup.exe file directly nothing happens either!



Regards

Michael
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 31 May 2019 19:27 PM UTC
You need to execute the "AUTORUN.exe" application to start the installation process.
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Michael Hartnett
Michael Hartnett Accepted Answer Pending Moderation
  1. Friday, 31 May 2019 16:02 PM UTC
  2. PowerBuilder
  3. # 4

Hi Song Li

I have attached all the logs from the folder you asked about.

There is nothing with today's date which would relate to the PB2019 installation apart from an empty folder called ProgressLog.

Regards

Michael

Attachments (1)
AppeonInstallLog.rar
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Roland Smith
Roland Smith Accepted Answer Pending Moderation
  1. Friday, 31 May 2019 16:34 PM UTC
  2. PowerBuilder
  3. # 5

I would like to point out that if the installer has an option to choose the installation location, it is totally non-obvious.

Now I have a dilemma, I can uninstall and try again but if there isn't an option then I have wasted a bunch of time.

 

Comment
Roland Smith
  1. Roland Smith
  2. Friday, 31 May 2019 19:01 PM UTC
I ended up uninstalling because it somehow messed up my path. Reinstalling again.
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 31 May 2019 20:40 PM UTC
FYI: Also, the Appeon Installer is not consistent. If you choose to install like I did (for example) into "C:\Program Files (x86)\Appeon2019" ... it sometimes defaulted back to "C:\Program Files (x86)\Appeon" folder. I had to keep a close eye on each product / sub-product's installation location and make corrections as it went along. However, after a few corrections, now all the 2019 stuff is under my "Appeon2019" folder.
  1. Helpful
Roland Smith
  1. Roland Smith
  2. Saturday, 1 June 2019 00:05 AM UTC
I have my user profile, PB source code and all PB installs on my D drive. The C drive is a 250GB SSD and the D drive is a 1TB hard drive.



My first attempt I installed the full universal and forgot to change the location so it ended up on C. One of my PB 2017 apps started getting the ODBC is not supported error because the path was messed up. I uninstalled and because the path was too long for the path editor I had to use regedit and cut it down to just the basic Windows folders and the Shared\PowerBuilder folders.



I then installed only the PB IDE and changed the install location to the D drive and now all is working. Eventually I'll try installing the other components.
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Michael Kramer
Michael Kramer Accepted Answer Pending Moderation
  1. Friday, 31 May 2019 21:32 PM UTC
  2. PowerBuilder
  3. # 6

I downloaded the "offline installer" for PB + SnapDevelop (aka. Cloud Edition) .
Installer downloads to subfolder within C:\ProgramDaata\Appeon.
Ran installer; it identified previous PB 2019 install and ran maintenance upgrade uninterrupted. Done in a few minutes. Not even need for restart.

Whenever I can I always download installer locally; then install. Gives me more control of environment at install time.

HTH /Michael

Comment
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Friday, 31 May 2019 21:56 PM UTC
Hi Michael;

Agreed .... not only better control but if new developer(s) come along in the future or you need to re-install any software back to a *known* build level (gee where have I seen that before - LOL) ... having the local image is a must IMHO. I do this approach with all the software I use. ;-)

Food for thought.

Regards ... Chris
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Tom Jiang @Appeon
Tom Jiang @Appeon Accepted Answer Pending Moderation
  1. Saturday, 1 June 2019 01:22 AM UTC
  2. PowerBuilder
  3. # 7

I would like to point out that if the installer has an option to choose the installation location, it is totally non-obvious.

Now I have a dilemma, I can uninstall and try again but if there isn't an option then I have wasted a bunch of time.

 

Hi Roland,

 

There is an option. Please do the following:

 

You can then change the Installation Location (master location) which applies to PB, SnapDevelop, etc. (PowerServer will be installed on the website location).

 

 

Regards,

Tom

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Miguel Leeuwe
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Sunday, 2 June 2019 06:19 AM UTC
  2. PowerBuilder
  3. # 8

The only issue I have (fully downloaded installer), is that it takes forever to install. Even the MR, after the full install, seems to need more than 2 hours and that's with an ssd drive.

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Tom Jiang @Appeon
Tom Jiang @Appeon Accepted Answer Pending Moderation
  1. Monday, 3 June 2019 03:20 AM UTC
  2. PowerBuilder
  3. # 9

Hi Michael,

Our developer checked the log but still can't identify the cause of the issue. Please open a Support Ticket (at https://www.appeon.com/standardsupport) and schedule a remote session so they can check the issue on your DEV PC. Thanks!

 

Regards,

Tom

Comment
Michael Hartnett
  1. Michael Hartnett
  2. Friday, 14 June 2019 09:19 AM UTC
Hi Tom,



Thanks for the suggestion, but I think the best route will be for me to do a clean install of Windows on my Dev PC.



Michael
  1. Helpful
Tom Jiang @Appeon
  1. Tom Jiang @Appeon
  2. Friday, 14 June 2019 09:31 AM UTC
That's would be a better route! Please let us know if it resolves your issue. Thanks!
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