Have you rebooted your machine?

Can you do an "analyze wait chain" or something like that:

- open the taskmanager (ctrl+shift+escape)
- click on the details tabpage
-

See what PID is locking or blocking and if there is one, find that one by it's number in the same details or services tabpage.

I'm wondering if maybe that printspool process is locking you out, which has happened several times to me:

"splwow64.exe".

I don't remember how I got rid of it, I think it just stopped happening after some reboots / windows updates.

good luck.

They said everything looks fine on their end.  They suggested I re-install the software, which I did, but the same results.  I'm going to try and connect when I get back to my home to see if there is a connection issue from work.  I've never had this before, but that is the only thing I can think of now.

Please let me know if you have any suggestions.  I will reach back tomorrow

Yes, I have already removed/re-installed PB on my computer.  Same results.  I'm not sure where to go from here.  Again, I was in the middle of working with it this morning when this all happened.  Nothing else on my workstation is not working.

Hi Billy, Your license shows it is valid and you are logged out. So there is nothing to be done by the license group, and something is corrupted with your installation. This is not typical install issues we run into so Appeon's first-level support will not be able to resolve this either, and instead we will need to get product engineering involved. Anyway, I think it would be worthwhile to try doing a system restore of Windows OS to go back in point in time when things where working and then reinstall PB. If that doesn't work, just to get you back up and running you might want to consider installing PB on a different machine temporarily until we sort this out.

Thanks Chris,

I contacted the sales team as you suggested and they told me to log the issue here as well to see if someone may have seen this before.  

I will wait to hear from the license group

Hi Billy;

  Thank you for opening up ticket # 6973 for this issue.

The ticket is now transferred over to the Appeon License Team.

Regards ... Chris