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Resolved Mobile error deploying application

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  1. Richard Shakour
    Richard Shakour
  2. PowerServer Mobile (Obsolete)
  3. Thursday, 21 November 2019 20:46 PM UTC

I had to completely reinstall Appeon Powerserver for mobile on my production server.

I have set up all the settings and FTP and all of that is working but when I deploy the application for the first time to the server it creates the folders on the server but when it starts to deploy each object file it gives these errors for each object.

I cannot get any more info on these errors and they don't tell me anything as to what could be wrong.

The AEM is not licensed yet (I am getting the new license today) so could that be it?  Any ideas on how to troubleshoot this are much appreciated.

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mike S
mike S Accepted Answer Pending Moderation
  1. Thursday, 21 November 2019 21:43 PM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 1

double check your ftp settings. 

possible permissions were not set on the folder?

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Richard Shakour
Richard Shakour Accepted Answer Pending Moderation
  1. Thursday, 21 November 2019 21:46 PM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 2

Checked all file and folder permissions and they all check out ok.

I am able to upload files to the folder using command prompt or FileZilla so that is not it.

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Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Friday, 22 November 2019 00:22 AM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 3

Hi Richard,

Please refer to article below to check FTP settings.
https://docs.appeon.com/appeon_online_help/pb2019/powerserver_toolkit_user_guide/ch03s02s03.html#twoRequirements

And please refer to article below to solve the issue.
https://community.appeon.com/index.php/qna/q-a/getting-02005-error-during-deploying-to-remote-webserver

Regards,
ZhaoKai

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Richard Shakour
Richard Shakour Accepted Answer Pending Moderation
  1. Friday, 22 November 2019 13:18 PM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 4

The permissions are set correctly.  FTP Works without any issues.

When I deploy it creates the program folders on the target server via FTP but it fails and gives errors only when it actually deploys the files.

The FTP permissions are working.  I can transfer files using the FTP account using other software so no problem with FTP or permissions in any way.

I wish Appeon would make the error messages a little more detailed.  There is no way to debug this.

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 22 November 2019 16:38 PM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 5

Hi Richard;

   If this is a production PS server, then I would use the MSI route to install the Apps, as follows:

At the end, the Packaging wizard will create an MSI install. Now just run that on the production PS.

Tip: Save the MSI's on a back-up server so that if you need to reinstall a PS App, you can then just re-run the MSI's vs fiddle around with the FTP aspects of IIS.

HTH

Regards ... Chris

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Richard Shakour
  1. Richard Shakour
  2. Friday, 22 November 2019 18:12 PM UTC
I appreciate your helping out here but I am not looking for Work-Arounds but to fix and get standard publishing working. I have used this last year and it worked on my 2008 R2 server and now on Server 2012 R2 it no longer publishes.

This is not yet a production software and I prefer to develop on my to-be production machine so I know that everything works.

This feature should work and if it is not working then there MUST be more meaningful error message or some way to debug this additionally.

I will now file a tech support case. Thank you anyway.
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Kai Zhao @Appeon
Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Monday, 25 November 2019 03:03 AM UTC
  2. PowerServer Mobile (Obsolete)
  3. # 6

Hi Richard,

Please setup the FTP server's firewall support for PASSIVE MODE.

Two firewall rules are necessary for passive FTP to function properly:
The firewall must allow connections on port 21.
The firewall must allow connections to the ephemeral ports used by the FTP application.
Please refer to article below.
https://documentation.meraki.com/MX/NAT_and_Port_Forwarding/Active_and_Passive_FTP_Overview_and_Configuration


If there is still the issue, please report the PB issues via our standard support ticketing system to ensure it is being properly received and tracked by our tech support:
https://www.appeon.com/standardsupport/.

And let's schedule a remote session to debug it. We would recommend you to make the remote session during our working time which is 9:00 ~ 17:00 (we are in UTC+8 ) thus we can get the immediate help from the other team if necessary.

Regasrds,
ZhaoKai

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