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Resolved Menu disappeared

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  1. René Ullrich
    René Ullrich
  2. PowerBuilder
  3. Monday, 17 September 2018 08:10 AM UTC

Hi,

one of our users has a problem with all of our applications we written with Powerbuilder 2017 (R2):

All menu items are disappeared. The space were the menu should be is still there. Also the toolbar and the icons are visible.

It seems a problem with the users profile because other users have not this problem on the same machine.

Any hints?

Thank you!

Consuming webservice in Powerbuilder 2017 R3 with ...
Retrieve profile and password for maillogon via OU...
Accepted Answer
René Ullrich
René Ullrich Accepted Answer Pending Moderation
  1. Monday, 17 September 2018 12:40 PM UTC
  2. PowerBuilder
  3. # Permalink

Hi Brad,

all of our powerbuilder applications but no other applications were involved.

We have now created a new windows user profile and all is ok now.

But is still a miracle.

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Responses (4)
Mark Lee @Appeon
Mark Lee @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 18 September 2018 08:27 AM UTC
  2. PowerBuilder
  3. # 1

This may be totally unrelated, however, I also experienced a main menu item text "disappearing" since PB 2017 R2.  In my case, it was the "Window" menu item text becoming blank in one of the windows.  The change I did which (seem to) introduce the issue was changing a datawindow column to a richtext style column.  When I undo this change, the issue doesn't happen.  The workaround fix I did was to uncheck the enabled property of the datawindow, then set it to true during runtime after data retrieval.  It is still an issue in R3.

 

Hi Ricardo,

Thanks for reporting this issue!

Base on your description, it seems to be an issue related to TE. However, we can’t reproduce it on our end.

We suggest that you report this issue via our support ticket system to ensure it is being properly received by our tech support and tracked: https://www.appeon.com/standardsupport/

Please also provide a test case (with source code/PBLs) and reproduce steps in the ticket system.

 

Thanks in advance!

Regards,

Mark Lee

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Ricardo Colarina
  1. Ricardo Colarina
  2. Thursday, 20 September 2018 02:40 AM UTC
Hi Mark,

Thanks for your suggestion. This isn't a major issue for us, most especially since I've got a workaround fix for it. However, there are a few more RTE issues that I've found, some of which I haven't got any workaround (yet). These issues I may consider reporting via the support ticketing system.

Cheers.

Ricardo
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Ricardo Colarina
Ricardo Colarina Accepted Answer Pending Moderation
  1. Tuesday, 18 September 2018 03:12 AM UTC
  2. PowerBuilder
  3. # 2

This may be totally unrelated, however, I also experienced a main menu item text "disappearing" since PB 2017 R2.  In my case, it was the "Window" menu item text becoming blank in one of the windows.  The change I did which (seem to) introduce the issue was changing a datawindow column to a richtext style column.  When I undo this change, the issue doesn't happen.  The workaround fix I did was to uncheck the enabled property of the datawindow, then set it to true during runtime after data retrieval.  It is still an issue in R3.

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René Ullrich
  1. René Ullrich
  2. Tuesday, 18 September 2018 05:16 AM UTC
Hi Ricardo,

we don't use RichText column style. So I think its a different reason.

Thank you.
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Brad Mettee
Brad Mettee Accepted Answer Pending Moderation
  1. Monday, 17 September 2018 12:35 PM UTC
  2. PowerBuilder
  3. # 3

Is it possible they've done something like setting the foreground and background of menu items to be the same? Does it happen in other applications too?

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