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Resolved Login to PB IDE failing

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  1. Tim McGill
    Tim McGill
  2. PowerBuilder
  3. Wednesday, 2 June 2021 18:17 PM UTC

PB17R3

Keep getting "Cannot find a valid license" error when trying to login.  Have double and triple checked the credentials.  

Any ideas?

Sequence of DW updates
PrintSetup How it works in 2016 server?
Accepted Answer
Armeen Mazda @Appeon
Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 2 June 2021 18:23 PM UTC
  2. PowerBuilder
  3. # Permalink

Are you using your Cbiz account to login to PB IDE?

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Responses (4)
Tim McGill
Tim McGill Accepted Answer Pending Moderation
  1. Wednesday, 2 June 2021 18:54 PM UTC
  2. PowerBuilder
  3. # 1

Color me embarrassed - I created it for the prospective year.  Thanks!

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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 2 June 2021 19:03 PM UTC
Yes, sneaky dates - LOL!

BTW: I wish all people would use the ISO date standard - CCYY-MM-DD so that it's way easier to see the difference between MM-DD and DD-MM. One of my pet peeves. ;-)
  1. Helpful
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 2 June 2021 19:04 PM UTC
Glad to hear your license issue is resolved. :-)
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Tim McGill
Tim McGill Accepted Answer Pending Moderation
  1. Wednesday, 2 June 2021 18:52 PM UTC
  2. PowerBuilder
  3. # 2

Yes Armeen.  It looks correct to me.  I logged in on his laptop with my license (in case a firewall issue) and no problem.  He has the same license as I do.  Is there a lag of some sort?  I created an Appeon account today and just assigned the license today.

AO21002546 CloudPro 07/01/2021~06/30/2022   Assign | Remove
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 2 June 2021 19:00 PM UTC
Yep ... same issue as this AM - your license is not valid until on / after July 1, 2021.

Do you have a current license for June?
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Tim McGill
Tim McGill Accepted Answer Pending Moderation
  1. Wednesday, 2 June 2021 18:38 PM UTC
  2. PowerBuilder
  3. # 3

Not mine, I assigned a new license to chris.rowe@cbiz.com and I'm trying to login with his credentials.

But I am going to try to login on his laptop with my account...

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 2 June 2021 18:41 PM UTC
Before you do that, make sure the email is assigned to a PB license for the current subscription dates in the User Center https://account.appeon.com/assign-user/pb
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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 2 June 2021 18:51 PM UTC
Good point Armeen! Just helped another customer on the support system this AM where their license was starting July 1, 2021. Thus, could not login.
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