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Resolved Invalid license after a server crash

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  1. Jean-Philippe MENARD
    Jean-Philippe MENARD
  2. PowerServer 2020 or older (Obsolete)
  3. Wednesday, 4 December 2019 10:24 AM UTC

After a server crash the Powerserver license become invalid, so the server is not available the time to get a new license file. What could we do to avoid this ?

appeon multibrowser plug in
installable web app IWA
Responses (2)
Mariano Collado @Appeon
Mariano Collado @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 4 December 2019 17:39 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Jean-Philippe,

If you're having a licensing issue, please contact the sales team for help. Write to us at sales@appeon.com.

Cordially,

Mariano C.

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 4 December 2019 15:38 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

Hi Jean-Philippe;

   The best solution for this situation to always have a full back-up of your entire PS server so that you can just restore the entire environment should the server ever have a non-recoverable crash.

   The other alternative is to just back-up the PS license file named "license.appeon" that is normally located (for example in the .Net version of PS) in the "C:\inetpub\wwwroot\appeon\AEM\bin" folder. This second alternative has more work though in restoring the entire environment as you would need to reinstall IIS, PS, copy the back-up of the PS license file to the above mentioned folder. Then ... re-deploy all your PS Apps again.

HTH

Regards ... Chris

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