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Resolved Infomaker "No network available" when connection with oneline Licence

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  1. Delphine Zini
    Delphine Zini
  2. InfoMaker
  3. Monday, 16 May 2022 13:00 PM UTC

Dear Support,

Since 1 week, I have problem to log in to Infomaker 2017. i have a licence available on the site. I have internet acess on the the Vmware server. But when i try to connect to infomaker, it says No Network connection.

Do you have an idea , do you think it could be from our firewall, or Group sercurity Active directory rules?  

if yes, maybe i should demand the authorization to access to the licence servers? do you have the address of them?

 

Thanks a lot in advance.

Best regards.

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Responses (2)
Delphine Zini
Delphine Zini Accepted Answer Pending Moderation
  1. Monday, 16 May 2022 14:01 PM UTC
  2. InfoMaker
  3. # 1

Dear John,

 

Thank you for your quick response. I will try to join my network team and get back to you if it is that.

 

Thanks again.

Best regards.

Delphine

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John Fauss
John Fauss Accepted Answer Pending Moderation
  1. Monday, 16 May 2022 13:46 PM UTC
  2. InfoMaker
  3. # 2

Greetings, Delphine -

Check with your network administrative team to ensure the following is not being blocked by a firewall:

Protocol: HTTPS
Port: 443
Domain: api.appeon.com and api2.appeon.com

Regards, John

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