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Resolved How to use infomaker in an AWS environment

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  1. minhee han
    minhee han
  2. InfoMaker
  3. Tuesday, 27 February 2024 07:50 AM UTC

We want to use infomaker in AWS environment.

Our AWS environment is blocked from the Internet.

And I need to use Infomaker's online license, so I would like to ask if there is any site or port that I need to un-firewall.

Thank you.

  1. Amazon AWS
  2. Firewall
  3. InfoMaker
  4. License
  5. Online
  6. Port
Infomaker PDF generation
Infomaker - Keeps losing Database connection.
Responses (3)
minhee han
minhee han Accepted Answer Pending Moderation
  1. Tuesday, 26 March 2024 23:03 PM UTC
  2. InfoMaker
  3. # 1

I registered it after receiving it with an online type license. And our environment is AWS, and it is blocked except for certain firewalls due to security policy. Therefore, we opened the firewall and domain that APPEON informed us about. After that, if you log in after running Infomaker, it is not connected as shown below.

 

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minhee han
minhee han Accepted Answer Pending Moderation
  1. Tuesday, 26 March 2024 06:06 AM UTC
  2. InfoMaker
  3. # 2

Hi

I opened the port, protocol, and domain firewall you told me, but the online license is not being used.

 

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Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Tuesday, 26 March 2024 13:01 PM UTC
What do you mean online license is not being used?
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 27 February 2024 13:38 PM UTC
  2. InfoMaker
  3. # 3

Hi Minhee;

  Here are the firewall requirements to have your AWS environment access the Appeon license servers ...

Protocol: HTTPS

Port: 443

Domain: api.appeon.com and api2.appeon.com

HTH

Regards ... Chris 

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minhee han
  1. minhee han
  2. Thursday, 4 April 2024 05:18 AM UTC
Hi Chirs Pollach,

I opened the port, protocol, and domain firewall you told me, but the online license is not being used.

Are there any more domains or ports I should open?

Regards,



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Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Thursday, 4 April 2024 13:42 PM UTC
Hi Minhee;

Those are the URL's & Ports that need to be open.

However, there could still be Anti-Virus, Proxy, Windows Policy, etc restrictions that can lead to your IM IDE machines being blocked.

I would now suggest enlisting the help of your organizations Operations Support Team to aid you in resolving access to the Appeon Licensee servers.

Regards ... Chris
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