David,

Thank you for your response.

It seems that the problem was caused by the Cloud App Launcher not being properly installed.

The application is now running (though failing for another reason).

Thanks once again for your help.

Regards,

Michael Connell.

Hi Michael,

Regarding the issue you have, we suggest that you try the following steps and see if it resolves the issue.

  1.  Please go to Control Panel -> Programs -> Programs and Features and see if the Cloud App Launcher is successfully installed.    

  2. If the Cloud App Launcher is not successfully installed, please go to the welcome page to download and install the Cloud App Launcher.

  3. After the Cloud App Launcher is installed, if the application still won't start, please click "Start the Application" manually on the welcome page and run your application.

  4. If it still doesn't resolve the issue, please check if there is any third-party firewall tool, such as Sophos. The process of Sophos such as swi_filter.exe   and swi_service.exe block access to the application URL. If that's the case, please configure the firewall to allow access to the following IP address and port numbers.
     http://127.0.0.1:26568
     http://127.0.0.1:26569

I hope the steps above help resolve your issue. If you still have any issues, please submit a ticket with screenshots of the error at https://www.appeon.com/standardsupport/newbug to better track this issue. Thanks!

Regards,

David

Francisco,

Thanks for your reply.

To be honest I don't remember, but I'm assuming that if asked I would have responded "Allow".

Is there any way to reset this?

One thing - the error message "Failed to launch 'cloudapp://http://localhost/UserAdmin/' because the scheme does not have a registered handler." appears every time the "Start the Application" button is pressed.

Mike.

Hi Michael,

Did you click "Allow" when the browser prompted you to open the Cloud App Launcher for the first time?

Regards,
Francisco