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Resolved Developed application is crashing without any message.

  1. How-to
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  1. Tariq Mahmood
    Tariq Mahmood
  2. PowerBuilder
  3. Thursday, 30 December 2021 07:48 AM UTC

Hi,  we are using PB 2021, from last couple of weeks application is suddenly crashing at any module without any error  / messages. Operating system are Windows 10 & 11. We have updated upto lastest patches. Kindly reply if there is any solution to check.

Note : Before its was working fine.

Regards

 

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Resizing line control in datawindow
Responses (5)
Tariq Mahmood
Tariq Mahmood Accepted Answer Pending Moderation
  1. Tuesday, 11 January 2022 11:07 AM UTC
  2. PowerBuilder
  3. # 1

Dear All,

 

We are testing as per the suggestions, soon we will inform the results.   Thanking you.

 

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Miguel Leeuwe
Miguel Leeuwe Accepted Answer Pending Moderation
  1. Friday, 7 January 2022 18:05 PM UTC
  2. PowerBuilder
  3. # 2

See:  https://community.appeon.com/index.php/qna/q-a/pb-ide-shows-splash-and-fails-to-load-the-actual-ide?limitstart=0#reply-31609

Lloyd just solved a crashing IDE by running (from an Adminstrator Command Prompt):

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

I don't think it'll hurt to give it a try.

regards

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Tariq Mahmood
Tariq Mahmood Accepted Answer Pending Moderation
  1. Saturday, 1 January 2022 08:56 AM UTC
  2. PowerBuilder
  3. # 3

Dear Chris,

Happy New Year 2022.

Regarding the answer to your 3 questions:

Answer: We are deploying the application through PowerClient on client machines and latest DLLs are updated.

Yes we have all PB & MS DLL's deployed on the client machines.

Regarding 2nd message, below is the event log file text:

Faulting application name: OurApp.exe, version: 1.0.0.1, time stamp: 0x6171928d
Faulting module name: ntdll.dll, version: 10.0.22000.348, time stamp: 0xbbfacb11
Exception code: 0xc0000374
Fault offset: 0x000e9de9
Faulting process id: 0x2c30
Faulting application start time: 0x01d7fed2d8a4b905
Faulting application path: C:\Users\sijomon\AppData\Roaming\PBApps\Applications\OurApp.company.com_ourapp\OurApp.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 4e07b3d9-fe41-4d09-b1f7-6d312b1d896f
Faulting package full name:
Faulting package-relative application ID:

Note:

1) Pc was formatted but the problem still continued. Presently 5-6 users are facing such issues and the program is crashing on any module and at any time.

2) Same Application is used by many users but they are not facing such issues.

Is there anything else we can on the Client Machine?

 

Thanking you and best regards

Tariq Mahmood

Comment
Mark Lee @Appeon
  1. Mark Lee @Appeon
  2. Thursday, 6 January 2022 04:54 AM UTC
Hi Tariq,



Are these 5-6 users all using Windows 11?

As we can’t reproduce this issue, we suggest you kindly report this issue to our ticket system: https://www.appeon.com/standardsupport/newbug so that it can be properly received and tracked. Please also provide a sample PB test case (with PBT / PBL) when you submit it to the ticket system.



Regards,
  1. Helpful
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Friday, 31 December 2021 16:39 PM UTC
  2. PowerBuilder
  3. # 4

Hi Dainis;

 Interesting ... It's faulting on an MS-Windows DLL ... C:\Windows\SYSTEM32\ntdll.dll

  I'm not having any such issues with my PB2021 Apps on my W11 test machines (32/64 P-Code and 32bit M-Code). I wonder if your missing a PB runtime DLL? How did you deploy the PB runtime? Also, have you checked your list of PB runtime DLL's with the PB help to see if you have all the required PB & MS DLL's on the deployment machines?

Regards ... Chris

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Thursday, 30 December 2021 16:02 PM UTC
  2. PowerBuilder
  3. # 5

Hi Tariq;

   I would check the MS-Windows Event Log for more information. Sounds like the App was working initially but all of a sudden developed this crash behavior. I'd that correct?

Regards ... Chris

Comment
· Dainis
  1. · Dainis
  2. Friday, 31 December 2021 07:06 AM UTC
Windows 11, similar to this, PB 2021 crash, 10-20 times/day

Faulting application name: PB210.exe, version: 21.0.0.1311, time stamp: 0x617192df

Faulting module name: ntdll.dll, version: 10.0.22000.348, time stamp: 0xbbfacb11

Exception code: 0xc0000374

Fault offset: 0x000e9de9

Faulting process id: 0x4650

Faulting application start time: 0x01d7fd59537cebe4

Faulting application path: C:\Program Files (x86)\Appeon\PowerBuilder 21.0\PB210.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Monday, 3 January 2022 15:34 PM UTC
Hmmm ... that's the IDE crashing. However, if your running the PB App from the IDE, the IDE runs this as a Sub-Task of itself (main task). If the sub-task crashes hard and cannot recover, the O/S then blames the main task as the culprit. I would suggest ...

1) Compiling the PB App into an EXE and test run it that way. Then observe the O/S event log crash data.

Q: Have you tried running the IDE "As Admin"?

Regards ... Chris

  1. Helpful
David Peace (Powersoft)
  1. David Peace (Powersoft)
  2. Friday, 7 January 2022 16:25 PM UTC
Perhaps you sould check the versions of the ntdll.dll on the machines crashing and those not crashing. Might show up some differences in the operating environment.
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