1. Vladislav Cale
  2. PowerBuilder
  3. Thursday, 19 March 2020 10:31 AM UTC

PB 2019  Build 2082   using PostgreSQL 10.8

We have a problem when we activate PB themes in application. When these option is activated applications randomly crashes. We couldn't find obvious reason neither application crashes on the same places. Crashes looks absolutely random. When users work in application with the PB themes off we have no crashes. For all crashes we get same exception code:

Sig[0].Name=Application Name
Sig[0].Value=syntegra.exe
Sig[1].Name=Application Version
Sig[1].Value=1.0.0.3
Sig[2].Name=Application Timestamp
Sig[2].Value=5ce82bed
Sig[3].Name=Fault Module Name
Sig[3].Value=syntegra.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=1.0.0.3
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5ce82bed
Sig[6].Name=Exception Code
Sig[6].Value=40000015
Sig[7].Name=Exception Offset
Sig[7].Value=000041ca

In the attachments is one typical example of crash report.

Any idea what we are doing wrong?

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Ken Guo @Appeon Accepted Answer Pending Moderation
  1. Friday, 20 March 2020 07:06 AM UTC
  2. PowerBuilder
  3. # 1

Hi Vladislav,

Can you reproduce this issue when you run it under PB IDE?
Does the issue occur in other machines?
Is there any regularity of reproducing it? For example, it occurs easily when opening one specific window.

I suggest you upgrade to PB 2019 R2 Beta and try again.
If the issue persists, please submit a bug in the Appeon Support ticketing system (https://www.appeon.com/standardsupport/newbug). It would be better if you could provide a small reproducible case when submitting the bug. Thanks in advance.

Regards,
Ken

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Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Thursday, 19 March 2020 16:40 PM UTC
  2. PowerBuilder
  3. # 2

Hi Vladislav;

   I would like to suggest that you open a Support Ticket for this issue and if possible, create a small test case that demonstrates this problem.

  In the mean-time, PB2019 R2 is nearing its production release and the "Themes" feature has been greatly enhanced. So the other alternative is to defer from using the Theme feature until R2 ships GA (estimated in April) and then retry the Theme feature again in that release.

Food for thought

Regards ... Chris

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