1. Andres Slachevsky
  2. PowerServer Web
  3. Monday, 18 June 2018

Hello All,

i have some issues with the Appeon Xcelerator plug-in in Windows 10

first time i open a PB/PowerServer application the plugin is installed with no problems and start working until i restart the machine.

for some reason the next time in all the browsers it request the Appeon Xcelerator plug-in  to be installed again.

i have try downloading it close all the browsers and install it as an administrator but the problem remains.

Any other configuration or tips i can try.

in the Machines under Windows 7 both ways works with no problems at all

Appeon Support Team Accepted Answer Pending Moderation
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Hi Andres,

Does other Windows 10 machine has the same issue? Does the Windows 10 machine clean the registry and harddisk after restart? 

Please refer to steps below to check Appeon plugin information before and after restart machine.
1)      Open IE and then go to Tools > Manage Add-ons.
2)      Select Downloaded controls from Show to check the all the Appeon-related controls (the controls with the Publisher indicated as Appeon Limited).

Regards,
ZhaoKai

Comment
Hello ZhaoKai.



How it can be done on Mozilla?

We have the same issue in all the Win10 unde Mozila/Chrome

  1. Andres Slachevsky
  2. Wednesday, 20 June 2018
Hi,



For Chrome/Firefox, then plugin was been install to folder C:\Users\%Current Windows user%\AppData\Local\Appeon Multi-browser Plug-in, please check it.



Regards,

ZhaoKai

  1. Appeon Support Team
  2. Thursday, 21 June 2018
yes it is located in the directory.

  1. Andres Slachevsky
  2. Tuesday, 3 July 2018
There are no comments made yet.
  1. Tuesday, 19 June 2018
  2. PowerServer Web
  3. # 1
Chris Pollach Accepted Answer Pending Moderation
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Hi Andres;

  •  Is this problem only around the IE web browser?
  •  Have you tried running the plug-in installation as ADMIN from its installed home (not via the Bowser)?

C:\inetpub\wwwroot\appeon\weblibrary_ax\support

Regards ... Chris

 

Comment
Hello Chris,

Only in WIN10 under Chrome/Mozila



We have try donwload the installation file and install it as an administrator and the same results

  1. Andres Slachevsky
  2. Wednesday, 20 June 2018
Wow that is really weird!



I have never heard or encountered this issue before in my W10 experiences.



Are these W10 virtual machines?



 

  1. Chris Pollach
  2. Wednesday, 20 June 2018
There are no comments made yet.
  1. Monday, 18 June 2018
  2. PowerServer Web
  3. # 2
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