1. Jose Alberto Ochoa Medina
  2. PowerServer
  3. Tuesday, 14 June 2022 14:38 PM UTC

Hi everyone,

I need your helps, I have a problems with the connection of the sessions because the session go to the limit, this error is because the sessions are not closed. In attaechment the problems. Two months ago, I wrote with similar problems and your answer for me, the following words and sent me a file to correct it.

 

Hi Jose,
 
Please import the attached license and see if the "50 session error" issue is gone.
 
Regards,
Aubrey
 
Old error I solve the error but now the error is that the session goes to the limit.
 
 
Regards best 
Attachments (1)
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 14 June 2022 15:55 PM UTC
  2. PowerServer
  3. # 1

Hi Jose;

   Sounds like your License limit of 50 is being exceeded OR the PB Web/Mobile Apps are not closing down. You need to make sure that you handle long running inactive Apps in the IDLE Event.

Regards .. Chris

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  1. FILIBERTO SOSA
  2. Tuesday, 12 July 2022 18:10 PM UTC
José, buenas tardes. Recibe un cordial saludo. Te dejo mi teléfono para que me marques para explicarte ese detalle. 477 401 51 55

Todavía no he recibido una llamada por parte de ustedes.
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Armeen Mazda @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 14 June 2022 16:11 PM UTC
  2. PowerServer
  3. # 2

Hi Jose,

How many PB apps are deployed to this server?

How many users use this server?

What is your Web session timeout settings for each application?  I am referring to this screen in AEM:

Timeout

What is your license information?  I am referring to this screen in AEM:

Licensing

Best regards,
Armeen

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mike S Accepted Answer Pending Moderation
  1. Tuesday, 14 June 2022 19:07 PM UTC
  2. PowerServer
  3. # 3

orphan sessions are a pain.

 

If a session was not closed cleanly (application crashed, or possibly if you hit back button on browser or simply closed the browser), then sometimes the server thinks the session is still active.  My understanding is that is just the way that the web servers and browsers work and not really anything appeon can do.  Chrome is pretty bad in that it won't notify the server that a tab is closing or the browser shut down....  Also, we sometimes have impatient users and they force a browser crash instead of waiting for a process to finish, and that usually leaves the session open too.   

There are settings in AEM that will time it out (see picture armeen sent).  That can be a little bit tricky in coming up with a good timeout time.  Its better than nothing, but too short a time is usually not good either.  i have session timeout set to 1800 seconds which has worked well for us.   That helps, but on its own, it still leaves a lot of open sessions.  

One of the things i do is register the session id, username and ip adress in a table when the person logs in.  I then check to see if the same user id and IP address has another session id that has not been closed out. There is an appeon/powerserver function call you can make that returns all the active sessions.  If the session is still active, i notify the user and asks them if they want the other session to be killed.  Usually they do want that old session killed.    This helps out a lot.

 

If you don't want to code something like that, then your best option is to buy more user sessions if shorting the time out still leaves open too many orphan sessions.

 

 

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Jose Alberto Ochoa Medina Accepted Answer Pending Moderation
  1. Wednesday, 6 July 2022 16:51 PM UTC
  2. PowerServer
  3. # 4

Hello everyone


I still have the problem of the licenses for example: The number has exceeded the limit of your current license, but I have a 50 in use and I shouldn't have a problem with the license limit.

This error is very common and my users are very angry so I need your urgent help to solve this problem.

 

Attached the required information

Regards.

Alberto Ochoa

 

Attachments (1)
Comment
  1. Armeen Mazda @Appeon
  2. Wednesday, 6 July 2022 17:04 PM UTC
Have you tried what Mike suggested? If yes and still you are exceeding license capacity then you need to upgrade your license. We advise customers to buy more than they think they need because difficult to estimate exactly since licensing unit is sessions not users.
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FILIBERTO SOSA Accepted Answer Pending Moderation
  1. Wednesday, 6 July 2022 17:12 PM UTC
  2. PowerServer
  3. # 5

Hi Jose,

Our team will contact you today to see how we can help you.

 

Filiberto Sosa

Dora Sistemas Mexico

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  1. Jose Alberto Ochoa Medina
  2. Tuesday, 12 July 2022 17:51 PM UTC
Hola Filiberto,



Aun no he recibido la llamada por parte de ustedes, la verdad es que este error esta teniendo mucho problemas con el servicio, por el cual, requiero su apoyo de manera urgente, porfa mándanos tu correo o teléfono o es su defecto con quien podemos comunicarnos.



Quedamos atento, gracias.
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