1. Jon Tzeng
  2. PowerServer
  3. Thursday, 29 February 2024 22:29 PM UTC

Hello,

We have PowerServer 2020 web application and have web server and 2 cluster app server setup. Some of our users are getting Error 11030 "Failed to handle the request because the Appeon Cluster configuration file is not configured properly in the web server.

What could be the reason to cause this issue? Our ApbCluster.log file is over 4 GB. Is there any way we can clear the file?

Thanks,

Jon 

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Kai Zhao @Appeon Accepted Answer Pending Moderation
  1. Friday, 1 March 2024 08:57 AM UTC
  2. PowerServer
  3. # 1

Hi Jon,

For the log file, please try to backup and delete it, and please do not use the default 'Debug' log mode to avoid the big file size issue, please refer to article below for details.
https://docs.appeon.com/ps2020/appeon_mobile_tutorials/ConfiguretheWebserverwithAppeonplugin.html

For the 11030 error, please note that all of the PowerServer to be added into the cluster must have the same connection type: HTTP or HTTPS; it cannot be a mix. This is also applicable to Web server. If you add server in AEM and Appeoncloud with https connection, it is required to use https connection to access application, otherwise http connection

If the issue persists, please open a support ticket in the support portal and please provide the information below to us for more study, Many thanks in advance.
https://www.appeon.com/standardsupport/

1. The cluster configuration on both WebServer and PowerServer.
2. The application URL you use to run the application.

Regards,
Kai

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