Default printer printing issues on the VDI

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Default printer printing issues on the VDI

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Raja Chinnappan
PowerBuilder
Friday, 21 August 2026 05:49 PM UTC

Hello,

Our application is running on the PB 2025 Build 3726 (Runtime app is deployed as 32bit). Application is deployed to the VDI (Virtual desktop). When the users run the application on the VDI, they are NOT able to print the pages/screen to the default printer on their networks.

PowerBuilder application on the VDI opens a dialog box with "Printer Files (.prn) file types. To work around this problem, users have to go to the printer setup through the PB application change the default printer to a different printer and then change the default printer back to the original default printer. After this they're able to print the screens to the default printer.

We also noticed that the VDI (virtual desktop) environment has multiple folders for the ghost script.

Desktops have only C:\Program Files\gs\gs10.04.0... No default printer issues.

VDI virtual servers have below versions. This is where the default printer is NOT retained and the .prn dialog box displays. Users had to manually change this every time they run a new application session.
C:\Program Files\gs\gs10.04.0
C:\Ghostscript\10_02_1
C:\Ghostscript\10_04_0

Below are the 46 runtime DLLs on the users C:\Program Files (x86)\Appeon\Common\PowerBuilder\Runtime 25.0.0.3726

I have attached the screenshot of the issue.

Appeon.PowerBuilder.DataWindow.Excel12.deps.json
Appeon.PowerBuilder.DataWindow.Excel12.dll
AtlAuxiliary.dll
concrt140.dll
Ijwhost.dll
libcurl.dll
libsybunic.dll
msvcp140.dll
NotoSans-Bold.ttf
NotoSans-Regular.ttf
pbacc.dll
PBAccessibility.dll
pbcompression.dll
pbcomrt.dll
pbcrypt.dll
PBDOM.pbx
pbdpl.dll
pbdwe.dll
PBDWExcel12Interop.deps.json
pbDWExcel12Interop.dll
PBDWExcel12Interop.runtimeconfig.json
pbdwr250.pbd
PBFileService.dll
pbhttpclient.dll
pbjson.dll
PBNewSolution.dll
pboauth.dll
pbodb.dll
pbodb.ini
pbPDF.dll
pbpdfbuilder.dll
pbresource.dll
pbrestclient.dll
pbshr.dll
pbsmtpclient.dll
pbsysfunc.dll
pbtabbedbar.dll
pbtra.dll
pbtrs.dll
pbUIS.dll
pbvm.dll
pbXerces.dll
pdflib.dll
System.IO.Packaging.dll
vcruntime140.dll
xerces-c.dll

Can you please let us know what could be the issue and what is missing?

Thanks,

Raja

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