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Resolved powerbuilder does not change the license

  1. How-to
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  1. Ana Suárez Muñiz
    Ana Suárez Muñiz
  2. PowerBuilder
  3. Tuesday, 2 November 2021 12:18 PM UTC

Hello, I have a Powerbuilder standard edition license, and I have tried to change it to cloud. I received the email indicating the change, but powerbuilder still has the standard license.

 

Thanks.

 

Could Anyone Use PFC Documentation?
Appeon PB 2017 R2 - Supported windows OS
Responses (4)
Ana Suárez Muñiz
Ana Suárez Muñiz Accepted Answer Pending Moderation
  1. Wednesday, 3 November 2021 12:05 PM UTC
  2. PowerBuilder
  3. # 1

We are a team of 5 people and we only have two Cloud licenses. Can't a person change from a standard license to a Cloud license until the end of the standard license period?

 

Thanks.

Comment
Armeen Mazda @Appeon
  1. Armeen Mazda @Appeon
  2. Wednesday, 3 November 2021 15:44 PM UTC
No, you cannot share license. If you have 5 people who need to use Cloud features then you need to have 5 CloudPro licenses.
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Sally Li @Appeon
Sally Li @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 3 November 2021 03:24 AM UTC
  2. PowerBuilder
  3. # 2

Hi Ana Suárez Muñiz, 

Your license admin assigned you a CloudPro license which takes effect during 2021-11-08 ~2022-11-07, therefore you won't be able to switch to a CloudPro license yet.

You are a standard license user in the period 2020-11-08~2021-11-07.  

 

Regards

Sally Li 

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Ana Suárez Muñiz
Ana Suárez Muñiz Accepted Answer Pending Moderation
  1. Tuesday, 2 November 2021 14:31 PM UTC
  2. PowerBuilder
  3. # 3

Yes , I've done it too.

 

Comment
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Tuesday, 2 November 2021 14:38 PM UTC
The next thing I would do then is to check to A) make sure that the proper license has been assigned to you and B) make sure that the "Stat Date" of the license is now vs in the future.

FYI: http://account.appeon.com/license-management/pb

Note: For the above link, you might need to get your organization's License Administrator to double check your Cloud Pro license status as above.
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 2 November 2021 14:15 PM UTC
  2. PowerBuilder
  3. # 4

Hi Ana;

   Did you try refreshing your IDE license?

Select Account Management DDLB at the top right hand corner of your PB IDE and then in the next dialogue ..

Regards .... Chris

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