Dear All,

We just had a meeting and this is actually a "You are already logged in" issue, which is resolved by logging out the user's account.

The reason Jon thought it asked for an offline activation might be due to the logon window normally doesn't appear (automated login), and when it appeared last time it came with the error "You are already logged in" and at the bottom of the window there is an "Activate offline license" link. 

Please refer the following links on this topic:

https://www.appeon.com/support/documents/appeon_online_help/pb2017r3/appeon_license_user_guide/ch01s02.htmlhttps://www.appeon.com/support/documents/appeon_online_help/pb2017r3/appeon_license_user_guide/logging_out_users.html

Regards,

Tom Jiang

Hi Jon,

If you are using an online license (the default option) it should not pop up message and ask you to do an offline license activation. 

I would recommend you have your license admin logout your license here:  https://www.appeon.com/user/center/index#logoutuser-pb

If you are still not able to use the software, then I would suggest you open a support ticket and request a web meeting session with our support staff so they can see what is going on in your machine.

Regards,
Armeen

Hi Jon;

     This should never happen unless someone has logged into the License System and changed the license type that you were assigned. That change could only come from your license administrator (in theory).  Please contact them and have them recheck your PB license assignment.

    If you are then still having trouble, please send and email to Support@Appeon.com to have them check.  You can also use the Appeon Website's "Chat" feature to talk directly to our sales team (9:00am to 5:00pm EST, Monday to Friday). They can also check your license information and status.

Regards ... Chris