CloudAppLauncher in multi-user mode

Hello,

I would like to further discuss CloudAppLauncher, because my issue is same as this but haven't found the solution.

I'm running PowerServer instead of PowerClient, but that makes no difference since the issue is when starting the app frontend.

Production env is CITRIX, but have also reproduced on a local PC:

1) first of all, login as administrator, openWeb browser, type app URL, download Launcher setup and install Launcher service (deployed with Default_Both_WithServiceMulti profile). All ok, the app starts.

2) then logout administrator and login as guest user. Task Manager shows CloudAppService from 1) still running, open web browser, type app URL but CloudAppLauncher is downloaded again, see below. I'd expect instead the app to be downloaded and started. Guest user won't have right to perform installation, and that's the point of Default_Both_WithServiceMulti profile.

How to have local users (or CITRIX users) to run an app after that Administrator installs Launcher service the first time?

Best,

Comment

Armeen Mazda @Appeon
Thursday, 2 September 2021 14:54 PM UTC

Hi Marco, Have you tested as ZhaoKai outlined... first install by admin and then let each user use URL to start the app and download the launcher themselves? We have other customers using Citrix and we haven't run into the issue you said.

Helpful 0

Marco Meoni
Monday, 6 September 2021 13:46 PM UTC

Hi Armeen,

yes we tested what ZhaoKai said, what was a bit of a surprise was launcher to be installed by each end-user (which required extra group policy) in addition to launcher service installed on CITRIX server by the administrator.

This I understand cannot be avoided as it is part of the design model, isn't it?.

Btw, customer rejected PS 2020 on CITRIX because the multibrowser plugin was killing the CPU. With PS 2021 launcher service CPU consumption is definitely better, a bit greedy but acceptable. Would be interesting to know if Appeon benchmarked resource consumptions with #users becoming higher and higher.

Best,

.m

Armeen Mazda @Appeon
Tuesday, 7 September 2021 01:36 AM UTC

Hi Marco, For now it is best to assume this requirement won't change and try to get the extra group policy. If really we see many customers have issues to add this extra group policy we may consider what can be done. Just FYI, in PowerServer 2022 we are already making big enhancements to the Cloud App Launcher, but possibly you still need the extra group policy. We will know for sure when PowerServer 2022 is released and you can test to verify in your environment.

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Resolved CloudAppLauncher in multi-user mode