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Resolved AEM is not accepting my credentials

  1. Issue
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  1. Michael Skinner
    Michael Skinner
  2. PowerServer 2020 or older (Obsolete)
  3. Tuesday, 19 November 2019 18:38 PM UTC

Hello,

I am trying to Activate my Trial Licence for PowerServer from my Local AEM. However, when I click the activate button nothing happens. If I click the Activate button several time i see the message:

Failed to log in. Please make sure a valid online license is assigned to the account. Error code: 124, error message: License module not initialized yet.

I am using the same credentials that i use to login to PB with. 

I checked to see I my trial licence is Active - it is.

Not sure what I am doing wrong.

 

 

Thanks for your help

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"CREATE USING" not supported?
Responses (4)
Mariano Collado @Appeon
Mariano Collado @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 20 November 2019 22:02 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 1

Hi Michael,

This sounds like a licensing issue.

PowerServer uses a separate license from PowerBuilder. Your account must also have a valid PowerServer license assigned to is in order to activate PowerServer.

I invite you to write to our sales team at sales@appeon.com. Once the sales team ID's your Appeon account, we can identify whether you have a valid PowerServer License assigned.

Cordially,

Mariano C.

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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Wednesday, 20 November 2019 18:24 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 2

Hi Michael;

  Hmmm ... I wonder if you need to specify a "Network Proxy" for your license activation inside of PS - via AEM, as follows ...


Regards ... Chris

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Michael Skinner
Michael Skinner Accepted Answer Pending Moderation
  1. Tuesday, 19 November 2019 21:35 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 3

Hi Chris,

 

- I have restarted IIS several times - no change

- I have uninstalled/installed - no change

I have attached the log files and the error message i am seeing. I hope this helps.

 

Thanks,

Mike 

 

// AppeonServer 

578:1 [19-11-19 16:10:57] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
578:1 [19-11-19 16:10:57] [PBLicenseFacade (GetLicenseInfo)] input para: productType:3pVersion:190
735:1 [19-11-19 16:13:27] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
735:1 [19-11-19 16:13:27] [PBLicenseFacade (GetLicenseInfo)] input para: productType:3pVersion:190
972:1 [19-11-19 16:15:57] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
972:1 [19-11-19 16:15:57] [PBLicenseFacade (GetLicenseInfo)] input para: productType:3pVersion:190
241:1 [19-11-19 16:18:28] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
241:1 [19-11-19 16:18:28] [PBLicenseFacade (GetLicenseInfo)] input para: productType:3pVersion:190
157:1 [19-11-19 16:19:05] [ProcessManagerCore (initAppeonHomeDirEnvironment)] init appeonHome:C:\inetpub\wwwroot\Appeon\AEM\apbLicense
165:1 [19-11-19 16:19:05] [ProcessManagerForPB (IISLicenseInit)] begin
181:1 [19-11-19 16:19:05] [ProcessManagerForPB (IISLicenseInit begin)] productType=3,version=190
182:1 [19-11-19 16:19:05] [PBLicenseFacade (IISLicenseInit)] input para: productType:3pVersion:190minVersion:R1
260:1 [19-11-19 16:19:06] [PBLicenseFacade (IISLicenseInit)] result:100
260:1 [19-11-19 16:19:06] [ProcessManagerForPB (IISLicenseInit)] end
262:1 [19-11-19 16:19:06] [ProcessManagerForPB (InitializeCOM)] begin
263:1 [19-11-19 16:19:06] [PBLicenseFacade (InitializeCOM)] result:100
263:1 [19-11-19 16:19:06] [ProcessManagerForPB (InitializeCOM)] end
330:1 [19-11-19 16:19:06] [ProcessManagerForPB (getProductEditType)] getProductEditType begin
355:1 [19-11-19 16:19:06] [PBLicenseFacade (GetLicenseInfo)] input para: productType:3pVersion:190
357:1 [19-11-19 16:19:06] [PBLicenseFacade (GetLicenseInfo)] result:1007
357:1 [19-11-19 16:19:06] [PBLicenseFacade (GetLicenseInfo)] iRealBytesOfResult:0
357:1 [19-11-19 16:19:06] [PBLicenseFacade (GetLicenseInfo)] pBufferOfResult:
357:1 [19-11-19 16:19:06] [PBLicenseFacade (GetLicenseInfo)] pBufferOfLicenseInfo:
433:1 [19-11-19 16:19:06] [PBLicenseFacade (ClearProxy)]
433:3 [19-11-19 16:19:06] [PBLicenseFacade (ClearProxy)] result:ok
434:1 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] input para: productType:3 pVersion:190
435:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] result:1007
435:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] iRealBytesOfResult:72
435:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] pBufferOfResult:{
435:3 [19-11-19 16:19:06] "ErrorCode" : 1007,
435:3 [19-11-19 16:19:06] "ErrorMessage" : "User has not logged in yet."
435:3 [19-11-19 16:19:06] }
435:1 [19-11-19 16:19:06] [ProcessManagerForPB (StartCheckLicense pBufferOfResult)] {
435:1 [19-11-19 16:19:06] "ErrorCode" : 1007,
435:1 [19-11-19 16:19:06] "ErrorMessage" : "User has not logged in yet."
435:1 [19-11-19 16:19:06] }
554:1 [19-11-19 16:19:06] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
554:1 [19-11-19 16:19:06] [ProcessManagerForPB (getProductEditType )] productEditType:
634:1 [19-11-19 16:19:06] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
697:1 [19-11-19 16:19:06] [PBLicenseFacade (ClearProxy)]
697:3 [19-11-19 16:19:06] [PBLicenseFacade (ClearProxy)] result:ok
697:1 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] input para: productType:3 pVersion:190
697:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] result:1007
697:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] iRealBytesOfResult:72
697:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] pBufferOfResult:{
697:3 [19-11-19 16:19:06] "ErrorCode" : 1007,
697:3 [19-11-19 16:19:06] "ErrorMessage" : "User has not logged in yet."
697:3 [19-11-19 16:19:06] }
697:1 [19-11-19 16:19:06] [ProcessManagerForPB (StartCheckLicense pBufferOfResult)] {
697:1 [19-11-19 16:19:06] "ErrorCode" : 1007,
697:1 [19-11-19 16:19:06] "ErrorMessage" : "User has not logged in yet."
697:1 [19-11-19 16:19:06] }
698:1 [19-11-19 16:19:06] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
707:1 [19-11-19 16:19:06] [PBLicenseFacade (ClearProxy)]
707:3 [19-11-19 16:19:06] [PBLicenseFacade (ClearProxy)] result:ok
707:1 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] input para: productType:3 pVersion:190
708:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] result:1007
708:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] iRealBytesOfResult:72
708:3 [19-11-19 16:19:06] [PBLicenseFacade (StartCheckLicense)] pBufferOfResult:{
708:3 [19-11-19 16:19:06] "ErrorCode" : 1007,
708:3 [19-11-19 16:19:06] "ErrorMessage" : "User has not logged in yet."
708:3 [19-11-19 16:19:06] }
708:1 [19-11-19 16:19:06] [ProcessManagerForPB (StartCheckLicense pBufferOfResult)] {
708:1 [19-11-19 16:19:06] "ErrorCode" : 1007,
708:1 [19-11-19 16:19:06] "ErrorMessage" : "User has not logged in yet."
708:1 [19-11-19 16:19:06] }
708:1 [19-11-19 16:19:06] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
257:1 [19-11-19 16:19:14] [PBLicenseFacade (ClearProxy)]
257:3 [19-11-19 16:19:14] [PBLicenseFacade (ClearProxy)] result:ok
257:1 [19-11-19 16:19:14] [PBLicenseFacade (StartCheckLicense)] input para: productType:3 pVersion:190
257:3 [19-11-19 16:19:14] [PBLicenseFacade (StartCheckLicense)] result:1007
257:3 [19-11-19 16:19:14] [PBLicenseFacade (StartCheckLicense)] iRealBytesOfResult:72
257:3 [19-11-19 16:19:14] [PBLicenseFacade (StartCheckLicense)] pBufferOfResult:{
257:3 [19-11-19 16:19:14] "ErrorCode" : 1007,
257:3 [19-11-19 16:19:14] "ErrorMessage" : "User has not logged in yet."
257:3 [19-11-19 16:19:14] }
257:1 [19-11-19 16:19:14] [ProcessManagerForPB (StartCheckLicense pBufferOfResult)] {
257:1 [19-11-19 16:19:14] "ErrorCode" : 1007,
257:1 [19-11-19 16:19:14] "ErrorMessage" : "User has not logged in yet."
257:1 [19-11-19 16:19:14] }
257:1 [19-11-19 16:19:14] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
468:1 [19-11-19 16:19:14] [ProcessManagerForPB (getMatchValueForPBFromDB result:)] matchValue.LatestUserAccount=,matchValue.IgnoreLicense,matchValue.LatestProductEditType
469:1 [19-11-19 16:19:14] [PBLicenseFacade (GetLicenseInfo)] input para: productType:3pVersion:190
469:1 [19-11-19 16:19:14] [PBLicenseFacade (GetLicenseInfo)] result:1007
469:1 [19-11-19 16:19:14] [PBLicenseFacade (GetLicenseInfo)] iRealBytesOfResult:0
469:1 [19-11-19 16:19:14] [PBLicenseFacade (GetLicenseInfo)] pBufferOfResult:
469:1 [19-11-19 16:19:14] [PBLicenseFacade (GetLicenseInfo)] pBufferOfLicenseInfo:
472:1 [19-11-19 16:19:14] [PBLicenseFacade (GetSysConfigParasString)] input para: productType:3pVersion:190
474:1 [19-11-19 16:19:14] [PBLicenseFacade (GetSysConfigParasString)] result:100
474:1 [19-11-19 16:19:14] [PBLicenseFacade (GetSysConfigParasString)] pValue:{
474:1 [19-11-19 16:19:14] "UserAccount" : "",
474:1 [19-11-19 16:19:14] "Password" : ""
474:1 [19-11-19 16:19:14] }
474:1 [19-11-19 16:19:14] [PBLicenseFacade (GetSysConfigParasString)] iSizeOfValue:2048
32:1 [19-11-19 16:19:39] [PBLicenseFacade (ClearProxy)]
32:3 [19-11-19 16:19:39] [PBLicenseFacade (ClearProxy)] result:ok
36:1 [19-11-19 16:19:39] [PBLicenseFacade (UserLogin)] input para: pUserAccount:mbskinner@aetna.com productType:3 pLanguage:en pVersion:190 licenseVer:2
907:1 [19-11-19 16:22:09] [PBLicenseFacade (ClearProxy)]
907:3 [19-11-19 16:22:09] [PBLicenseFacade (ClearProxy)] result:ok
907:1 [19-11-19 16:22:09] [PBLicenseFacade (UserLogin)] input para: pUserAccount:mbskinner@aetna.com productType:3 pLanguage:en pVersion:190 licenseVer:2
909:3 [19-11-19 16:22:09] [PBLicenseFacade (UserLogin)] result:101
909:3 [19-11-19 16:22:09] [PBLicenseFacade (UserLogin)] iRealBytesOfResult:79
909:3 [19-11-19 16:22:09] [PBLicenseFacade (UserLogin)] pBufferOfResult:{
909:3 [19-11-19 16:22:09] "ErrorCode" : 124,
909:3 [19-11-19 16:22:09] "ErrorMessage" : "License module not initialized yet."
909:3 [19-11-19 16:22:09] }
105:3 [19-11-19 16:28:14] [DataAccess (Static DataAccess())] Start to upgrade appeon db
770:1 [19-11-19 16:29:38] [ProcessManagerForPB (getProductEditType)] getProductEditType begin
770:1 [19-11-19 16:29:38] [PBLicenseFacade (GetLicenseInfo)] input para: productType:3pVersion:190
137:1 [19-11-19 16:32:09] [ProcessManagerForPB (getProductEditType)] getProductEditType begin
137:1 [19-11-19 16:32:09] [PBLicenseFacade (GetLicenseInfo)] input para: productType:3pVersion:190

 

 

// AppeonError

 

No errors

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Michael Skinner
  1. Michael Skinner
  2. Wednesday, 20 November 2019 14:32 PM UTC
Yes, i did.
  1. Helpful
Michael Skinner
  1. Michael Skinner
  2. Wednesday, 20 November 2019 19:36 PM UTC
I am in two domains. The new domain will not allow me to activate the AEM Trial licence even though i put in the proxy settings. In the old domain it works fine with the proxy settings.



So this is issue is resolved for now. Until I am licked out of the old domain any way.









  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Wednesday, 20 November 2019 22:22 PM UTC
That is Great news (for now at least)! :-)
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Chris Pollach @Appeon
Chris Pollach @Appeon Accepted Answer Pending Moderation
  1. Tuesday, 19 November 2019 19:35 PM UTC
  2. PowerServer 2020 or older (Obsolete)
  3. # 4

Hi Michael;

   The PowerServer online license activation & checking is basically the same as Appeon PowerBuilder. For this feature to work, you need to make sure that the following is not restricted in your organization's network, as follows:

Protocol: HTTPS
Port: 443
Domain: api.appeon.com and api2.appeon.com

HTH

Regards ... Chris

Comment
Michael Skinner
  1. Michael Skinner
  2. Tuesday, 19 November 2019 19:37 PM UTC
Hi Chris,



PB is working fine. I am using the Universal Trial licence now.



Mike
  1. Helpful
Chris Pollach @Appeon
  1. Chris Pollach @Appeon
  2. Tuesday, 19 November 2019 20:47 PM UTC
Hi Michael;



#1. Please restart IIS and see if it resolves the issue.

#2. Please provide us the appeonserver.log and appeonerror.log files, here is the article stating how to generate the log files: http://support.appeon.com/index.php?/Knowledgebase/Article/View/50/11/what-you-can-provide-to-us-for-further-debugging-when-you-run-into-the-appeon-server-related-issues



Note: Other customers with this issue were able to complete the license activation after re-installaing PS (as logged in our ticket system)

Regards ... Chris

Regards,
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