-
Jeff Martin
- PowerBuilder
- Friday, 5 September 2025 12:22 PM UTC
Since installing MR 3711 for PB 2025, we have been having random crashes when our application is installed on a server. I have attached some details below. We do not experience the crashes from our dev environment. As a work around we went back to using runtime files for version 25.0.0.3683 and the crashes go away. Any advice?
Version=1
EventType=APPCRASH
EventTime=134015452317087623
ReportType=2
Consent=1
UploadTime=134015452341618870
ReportStatus=268435456
ReportIdentifier=6068a2c9-bb80-45e0-91cc-e261f5215f6a
IntegratorReportIdentifier=7cdcd641-5913-40ac-9c18-1a7d4cd41a1b
Wow64Host=34404
Wow64Guest=332
NsAppName=dealer.exe
AppSessionGuid=0000254c-000e-0123-2e21-3ade571edc01
TargetAppId=W:0006656d0def083a2b473e8ded80a6b5e1d600000904!00009e519cbc535de835419e00fcb1412dad5c5f960d!dealer.exe
TargetAppVer=2025//04//25:12:02:56!0!dealer.exe
BootId=4294967295
TargetAsId=3103
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=2177c1fc02fa6c0eaf17308168579211
Response.BucketTable=1
Response.LegacyBucketId=2240312671999595025
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=dealer.exe
Sig[1].Name=Application Version
Sig[1].Value=6.23.25.247
Sig[2].Name=Application Timestamp
Sig[2].Value=680b79f0
Sig[3].Name=Fault Module Name
Sig[3].Value=PBSHR.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=25.0.0.3711
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=6888b89a
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=001f9f91
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.20348.2.0.0.16.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=84f6
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=84f6578aea84fb219442efcecbae26dd
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=5c11
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=5c11d4726344830df78e112bbbace8b7
UI[2]=C:\Program Files (x86)\AutoMate\dealer.exe
LoadedModule[0]=C:\Program Files (x86)\AutoMate\dealer.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\USER32.dll
LoadedModule[5]=C:\Windows\System32\win32u.dll
LoadedModule[6]=C:\Windows\System32\GDI32.dll
LoadedModule[7]=C:\Windows\System32\gdi32full.dll
LoadedModule[8]=C:\Windows\System32\msvcp_win.dll
LoadedModule[9]=C:\Windows\System32\ucrtbase.dll
LoadedModule[10]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[11]=C:\Windows\System32\msvcrt.dll
LoadedModule[12]=C:\Windows\System32\sechost.dll
LoadedModule[13]=C:\Windows\System32\RPCRT4.dll
LoadedModule[14]=C:\Windows\System32\IMM32.DLL
LoadedModule[15]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\PBVM.dll
LoadedModule[16]=C:\Windows\System32\COMDLG32.dll
LoadedModule[17]=C:\Windows\System32\combase.dll
LoadedModule[18]=C:\Windows\System32\shcore.dll
LoadedModule[19]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[20]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\PBUIS.dll
LoadedModule[21]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\PBSHR.dll
LoadedModule[22]=C:\Windows\System32\SHELL32.dll
LoadedModule[23]=C:\Windows\System32\ole32.dll
LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.20348.2110_none_dc2187af036fbf03\COMCTL32.dll
LoadedModule[25]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[26]=C:\Windows\System32\CRYPT32.dll
LoadedModule[27]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[28]=C:\Windows\SYSTEM32\WSOCK32.dll
LoadedModule[29]=C:\Windows\SYSTEM32\oledlg.dll
LoadedModule[30]=C:\Windows\System32\WS2_32.dll
LoadedModule[31]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[32]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.20348.1787_none_0d12da645dfca258\gdiplus.dll
LoadedModule[33]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[34]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[35]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[36]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[37]=C:\Windows\SYSTEM32\UIAutomationCore.DLL
LoadedModule[38]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[39]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[40]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[41]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbresource.dll
LoadedModule[42]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbhttpclient.dll
LoadedModule[43]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbDBDriver.dll
LoadedModule[44]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\PBAccessibility.dll
LoadedModule[45]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbjson.dll
LoadedModule[46]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbdwe.dll
LoadedModule[47]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbcrypt.dll
LoadedModule[48]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbsysfunc.dll
LoadedModule[49]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[50]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[51]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbtheme.dll
LoadedModule[52]=C:\Windows\System32\MSCTF.dll
LoadedModule[53]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[54]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[55]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbODB.dll
LoadedModule[56]=C:\Windows\SYSTEM32\ODBC32.dll
LoadedModule[57]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[58]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[59]=C:\Windows\System32\sqlncli11.dll
LoadedModule[60]=C:\Windows\System32\MSVCR100.dll
LoadedModule[61]=C:\Windows\System32\NETAPI32.dll
LoadedModule[62]=C:\Windows\System32\1033\SQLNCLIR11.RLL
LoadedModule[63]=C:\Windows\system32\odbccp32.dll
LoadedModule[64]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[65]=C:\Windows\system32\secur32.dll
LoadedModule[66]=C:\Windows\System32\Kerberos.DLL
LoadedModule[67]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[68]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[69]=C:\Windows\System32\msv1_0.DLL
LoadedModule[70]=C:\Windows\SYSTEM32\NtlmShared.dll
LoadedModule[71]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[72]=C:\Windows\system32\ntdsapi.dll
LoadedModule[73]=C:\Windows\SYSTEM32\DSPARSE.DLL
LoadedModule[74]=C:\Windows\System32\LOGONCLI.DLL
LoadedModule[75]=C:\Windows\System32\NETUTILS.DLL
LoadedModule[76]=C:\Windows\system32\CLUSAPI.DLL
LoadedModule[77]=C:\Windows\system32\RESUTILS.DLL
LoadedModule[78]=C:\Windows\system32\security.dll
LoadedModule[79]=C:\Windows\System32\schannel.dll
LoadedModule[80]=C:\Windows\system32\mswsock.dll
LoadedModule[81]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[82]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[83]=C:\Windows\System32\NSI.dll
LoadedModule[84]=C:\Windows\System32\rasadhlp.dll
LoadedModule[85]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[86]=C:\Windows\SYSTEM32\mskeyprotect.dll
LoadedModule[87]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[88]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[89]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[90]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbdotnet.dll
LoadedModule[91]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbdotnetframeworkinvoker.dll
LoadedModule[92]=C:\Windows\SYSTEM32\mscoree.dll
LoadedModule[93]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[94]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbdotnetinvoker.dll
LoadedModule[95]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\ijwhost.dll
LoadedModule[96]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[97]=C:\Windows\SYSTEM32\ucrtbase_clr0400.dll
LoadedModule[98]=C:\Windows\SYSTEM32\VCRUNTIME140_CLR0400.dll
LoadedModule[99]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\faf93f57aa8c4c5dddd9cd0de441d5a1\mscorlib.ni.dll
LoadedModule[100]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[101]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\7430c7a7066ba6d10ac6bc62c9e7fee3\System.ni.dll
LoadedModule[102]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[103]=C:\Windows\system32\rsaenh.dll
LoadedModule[104]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[105]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[106]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[107]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[108]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[109]=C:\Windows\SYSTEM32\virtdisk.dll
LoadedModule[110]=C:\Windows\SYSTEM32\FLTLIB.DLL
LoadedModule[111]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\786d423fe6d5b7285af918c59784b72d\System.Drawing.ni.dll
LoadedModule[112]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\e36f93233334d9a1a221604b743615aa\System.Windows.Forms.ni.dll
LoadedModule[113]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\5712c38712241a4e5c22f21904745c39\System.Core.ni.dll
LoadedModule[114]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\83b81b1cc9371a0ef4363d30090ac6cf\System.Data.ni.dll
LoadedModule[115]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[116]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\454f62db91f73485b8078882a2dfd67a\System.Configuration.ni.dll
LoadedModule[117]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\ece1d31cdb5db4043253552ea4135510\System.Xml.ni.dll
LoadedModule[118]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[119]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Transactions\948602a12f4f8e5578cbc36f5897e495\System.Transactions.ni.dll
LoadedModule[120]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[121]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.EnterpriseServices\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
LoadedModule[122]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runt19c51595#\91afe4395bc12047da4db89eb8b7a584\System.Runtime.Caching.ni.dll
LoadedModule[123]=C:\Windows\SYSTEM32\textinputframework.dll
LoadedModule[124]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[125]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[126]=C:\Windows\SYSTEM32\TextShaping.dll
LoadedModule[127]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbribbonbar.dll
LoadedModule[128]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\pbTabbedBar.dll
LoadedModule[129]=C:\Windows\System32\coml2.dll
LoadedModule[130]=C:\Windows\System32\clbcatq.dll
LoadedModule[131]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[132]=C:\Windows\SYSTEM32\wldp.dll
LoadedModule[133]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[134]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.V9921e851#\9114ab249cc8cd3c40ba6740c7335c5a\Microsoft.VisualBasic.ni.dll
LoadedModule[135]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Accessibility\38f57e5b48c30443b1619170d2fc62d3\Accessibility.ni.dll
LoadedModule[136]=C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\xerces-c.dll
LoadedModule[137]=C:\Program Files (x86)\Quorum\XSellerator\CefSharp.Core.Runtime.dll
LoadedModule[138]=C:\Program Files (x86)\Quorum\XSellerator\libcef.dll
LoadedModule[139]=C:\Windows\System32\WINTRUST.dll
LoadedModule[140]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[141]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[142]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[143]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[144]=C:\Program Files (x86)\Quorum\XSellerator\chrome_elf.dll
LoadedModule[145]=C:\Windows\SYSTEM32\USP10.dll
LoadedModule[146]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[147]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[148]=C:\Windows\SYSTEM32\dxva2.dll
LoadedModule[149]=C:\Windows\SYSTEM32\wevtapi.dll
LoadedModule[150]=C:\Windows\SYSTEM32\CRYPTUI.dll
LoadedModule[151]=C:\Windows\SYSTEM32\credui.dll
LoadedModule[152]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[153]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[154]=C:\Windows\SYSTEM32\ESENT.dll
LoadedModule[155]=C:\Windows\SYSTEM32\DSROLE.DLL
LoadedModule[156]=C:\Windows\SYSTEM32\WKSCLI.DLL
LoadedModule[157]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[158]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[159]=C:\Windows\SYSTEM32\UMPDC.dll
LoadedModule[160]=C:\Windows\system32\nlansp_c.dll
LoadedModule[161]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[162]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[163]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[164]=C:\Windows\System32\MMDevApi.dll
LoadedModule[165]=C:\Windows\System32\DEVOBJ.dll
LoadedModule[166]=C:\Windows\System32\CFGMGR32.dll
LoadedModule[167]=C:\Windows\SYSTEM32\rdpendp.dll
LoadedModule[168]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[169]=C:\Windows\SYSTEM32\ColorAdapterClient.dll
LoadedModule[170]=C:\Windows\System32\DSREG.DLL
LoadedModule[171]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[172]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\1e68ff458614012f68d56788e11bfb57\System.Numerics.ni.dll
LoadedModule[173]=C:\Windows\System32\ieframe.dll
LoadedModule[174]=C:\Windows\system32\dataexchange.dll
LoadedModule[175]=C:\Windows\system32\twinapi.appcore.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=20348
OsInfo[3].Key=ubr
OsInfo[3].Value=2113
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=7
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=16
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=3
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=223356253
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.20348.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=24998
OsInfo[19].Key=svolsz
OsInfo[19].Value=199
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=210507
OsInfo[22].Key=bldtm
OsInfo[22].Value=1500
OsInfo[23].Key=bldbrch
OsInfo[23].Value=fe_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.20348.2113.amd64fre.fe_release.210507-1500
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=ServerStandard
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[34].Value=19193644,0,2,0;35681102,0,1,0
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=XSellerator
AppPath=C:\Program Files (x86)\AutoMate\dealer.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=478295E1E8B70D6B8752A0C818D235C0
MetadataHash=-1355062901
----------------------------------------------------------------------------
Faulting application name: dealer.exe, version: 6.23.25.247, time stamp: 0x680b79f0
Faulting module name: PBSHR.dll, version: 25.0.0.3711, time stamp: 0x6888b89a
Exception code: 0xc000041d
Fault offset: 0x001f9f91
Faulting process id: 0x254c
Faulting application start time: 0x01dc1e57de3a212e
Faulting application path: C:\Program Files (x86)\AutoMate\dealer.exe
Faulting module path: C:\Program Files (x86)\Appeon\PowerBuilder Runtime Packager\Runtime 25.0.0.3711\PBSHR.dll
Report Id: 7cdcd641-5913-40ac-9c18-1a7d4cd41a1b
Faulting package full name:
Faulting package-relative application ID:
----------------------------------------------------------------------------
Application: dealer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 7AB39F91
Stack:
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