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PB2019R3 application crash, faulting module pbdwe.dll or pbtheme.dll, error code 0xc000041d or 0xc0000005
  1. Issue
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  1. Hakan Verimli
  2. PowerBuilder
  3. Thursday, 16 June 2022 02:16 PM UTC

We are struggling with some apparently-random crashes in our PB2019_R3 application Windows 10 clients.

In addition to being random, not all clients are reporting this issue. 

The faulting module is either pbdwe.dll or pbtheme.dll. Error code is either 0xc000041d (which translates most likely to "An unhandled exception was encountered during a user callback") or 0xc0000005 (which translates most likely to "Access violation"). 

Runtime version 19.2.0.2670.

I have looked into other posts here with regards to the error codes mentioned above. Magnifier does not cause the application crash in our case. Neither do other cases apply. 

We have tried to run the .exe in compatibility mode in windows 8, did not seem to help.

Is there any one with the knowledge of internals of pbdwe.dll or pbtheme.dll to point in which direction we should move us to localize and eliminate the culprit here? Is there any way to localize method name, or such?

Any suggestions on how we could proceed with troubleshooting this? 

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