- Tracy Lamb
- PowerBuilder
- Monday, 3 April 2023 08:31 PM UTC
I have a customer that has a brand new computer and was trying to install my application. He keeps getting the following error:
He downloaded all the files from my FTP site. I included the following files in his download:
atl100.dll
msvcp100.dll
msvcr100.dll
gdiplus.dll
He's running the installer from the same directory. His new computer has Windows 11, 64-bit. My program is 32-bit, hence he's installing PB Runtime 32-bit.
I asked him to try installing BT11 (my application) on a machine that is already running BT10. If BT10 is running, I'm assuming all of the other prerequisites are in place. He'll get back to me tomorrow...
any ideas?
~~~Tracy
***UPDATE: My customer installed PB2021 on an existing comptuter with no problems***
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