View Replies (2)
Infomaker Crashing Issue for Specific User
  1. Issue
1 Votes
  1. Andrew Boak
  2. InfoMaker
  3. Friday, 3 February 2023 02:04 PM UTC

Hello,

 

We have a user experiencing an issue that I have never seen before. She was running Infomaker on her PC, but a crash led to her being unable to open any of her reports. This happened while using a custom report on the Student Charges window. When she attempts to hit customize in Jenzabar to open the report, all it displays are blank windows (see attached). If she backs out and tries to open a different report through Infomaker's interface, the application outright crashes. I took a screenshot of the error message Event Viewer told me happened. I tried uninstalling and reinstalling, retrying the infomaker config tool, resetting the ODBC connection, deleting some of her files out of places like C:\ProgramData but no luck. I reached out to Jenzabar support, and they told me I should reach out here, since all of us are stumped so far. The weirdest thing about this is that I can sign into her PC as my user, and Infomaker works just fine. I would really like to prevent needing to delete her user profile and have the PC build it from scratch, as that would require a fair amount of work on my part to backup all of the items she needs.

 

Any insight is appreciated.

 

Thanks,

Attachments (2)
Capture (3).png Capture (3).png
Capture1 (1).png Capture1 (1).png
InfoMaker: Open existing .psr files from shared folder Check stubs printing wrong
Responses (2)
  1. Likes
  2. Latest
  3. Oldest

Find Questions by Tag

.EXE .NET 6.0 .NET Assembly .NET Core 3.1 .NET Core Framework .NET DataStore .NET Std Framework 32-bit 64-bit ADO.NET AEM AI Algorithm Amazon AWS Android Apache API APK App Store App Store (Apple) Appeon Workspace Appeon Xcelerator Plug-in Architecture Array ASE Asynchronous Methods Authentication AutoBuild AutoCompiler Automated Testing Automation AutoScript Azure Barcode Base64 Batch BigData BLOB Branch & Merge Browser Bug Build Button C# C# Class Importer C# Editor C# Model generator Calendar Camera Certificate Chrome Citrix Class Client Client/Server Cloud Cluster Collection COM Command Line Compiler Compression Computed Field Configuration Controls Cookies Cordova Crash Cross-Platform Crosstab CSharpAssembly CSharpObject CSS CSV Cursor Data Database Database Driver Database Painter Database Profile Database Provider DataObject DataSource DataStore DataStore (C#) DataStore (PS) DataType DataWindow DATE DATETIME DB2 Debug Debugger Debugging Deployment Design DLL DO-WHILE Dockable Docker Documentation DOUBLE Download DragDrop Edge Edit Style Editor Elevate Conference Email Embedded SQL Emulator Encoding Encryption Enhancement Request Entity Entity Framework ERP Error Event Event Handler Event Handling Excel Exception Export Expression External Functions F# Field File File Access Filter Firefox Firewall Font FOR-NEXT Foreground Format Function Garbage Collection GeoLocation Git Graph HANA Hash Header HTML/5 HTTP/S HTTPClient Icon IDE Identity IIS IMAPI Import InfoMaker Inheritance Installation Integer IntelliSense Interface Internet Internet Explorer iOS IPA iPad iPhone IWA J# Java JavaScript JBoss JDBC JOIN JSON JSONGenerator JSONParser Kestrel Label Lambda Large File LDAP Library License LINQ Linux OS Load Balancing Localization Localized PBVM Log In Log Out Logging LONG LONGLONG macOS MAPI Maps MDI Memory Memory Leak Menu Merge MessageBox Messagging Method Migration MIME TYPE Mobile Model ModelStore ModelStore (C#) MSOLEDBSQL Multi Threading MVC MySQL n-Tier Namespace NativePDF NVO OAuth ODATA ODBC Office Offline OLE OLEDB Online Open Source OpenAPI OpenSSL Oracle OrcaScript Other Outlook Output Package Parameter Patch PayPal PB Classic PB Native PB.NET PBC PBD PBDOM PBG PBJVM PBL PBNI PBORCA PBVM PBX PDF Performance Permission PFC Picture Pipeline Play Store (Google) Plugin Popup Port POST PostgreSQL PowerBuilder PowerBuilder (Appeon) PowerBuilder (SAP) PowerBuilder Compiler PowerBuilder Runtime PowerClient PowerScript (PS) PowerScript IDE PowerScript Migrator PowerServer PowerServer Mobile PowerServer Toolkit PowerServer Web PowerServerLabel Print Properties Proxy Publish PULL PUSH Query Regression Release Renew Resize Response REST Retrieve RibbonBar RibbonBar Builder Rich Text Roadmap RPC Runtime Packager SaaS Scaffolding Script SDI SDK Security Server Service Session Single Sign-on Size SMTP SMTPClient SnapDevelop SOAP Sort Source Code Speech Recognition SQL SQL Anywhere SQL Server SqlBuilder SqlExecutor SQLite SqlModelMapper Storage Stored Procedure Subscription SVN Swagger Syntax TabbedBar TabbedView Tablet TabPage Target TE Control Testing Text TFS Theme TIME Timer TLS/SSL Tomcat TortoiseGit TortoiseSVN Transaction Transparency Trial Trigger TRY-CATCH TX Control Type UI ULONG UltraLite Uninstall Unit Test Unit Testing UNIX OS Update Upgrade Upload URL User Center User Object UWP Validation VARCHAR Variable Versioning Visual Studio Visual Studio Code VM Voice Warning WCF Web API Web Extensions Web Service WebBrowser WebForms WebLogic WebSphere WildFly WinAPI Window Windows OS WinForms Wizard Workgroup Workspace WPF XCODE XHTML XML Zoom
✖

Helpful?

If a reply or comment is helpful for you, please don’t hesitate to click the Helpful button. This action is further confirmation of their invaluable contribution to the Appeon Community.